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Map Update fails

I've connected the Edge 820 to Garmin Express and attempted to install the Map update which always seems to error out at step 2 of building the file. Tried 2 laptops with same result. Is there a manual method to doing this?

0 aweatherall over 7 years ago

I think I have a work around for the issue

You might be able to get around the issue.
Garmin Express builds the map img file on the PC before it sends it to the Edge.

On my Windows machine the file that it builds is located here
C:\ProgramData\Garmin\CoreService\Downloads\Map\Map_Map.CYCLEMAPNA.2018.10\RMU\CYCLEMAPNA\2018_10\bc4c6426-7f3a-4721-be23-5b142e4ab0be\IMG\006-D4677-11

The file is called GMAPPROM.IMG.

After the update had failed using Garmin Express I manually coped this file to the Garmin folder on the Edge 820 and it worked.

0 abepop over 7 years ago

I'm using a Mac in both instances, but will try this on a windows laptop. Thank you.

0 Garmin-Shawn over 7 years ago

We are aware of this issue and working to get it resolved. Once we have it sorted out I will post an update.

0 tadrscin over 7 years ago

I think I have a work around for the issue

You might be able to get around the issue.
Garmin Express builds the map img file on the PC before it sends it to the Edge.

On my Windows machine the file that it builds is located here
C:\ProgramData\Garmin\CoreService\Downloads\Map\Map_Map.CYCLEMAPNA.2018.10\RMU\CYCLEMAPNA\2018_10\bc4c6426-7f3a-4721-be23-5b142e4ab0be\IMG\006-D4677-11

The file is called GMAPPROM.IMG.

After the update had failed using Garmin Express I manually coped this file to the Garmin folder on the Edge 820 and it worked.

Thanks for the tip, it worked great.

0 aweatherall over 7 years ago

You might be able to get around the issue.
Garmin Express builds the map img file on the PC before it sends it to the Edge.

On my Windows machine the file that it builds is located here
C:\ProgramData\Garmin\CoreService\Downloads\Map\Map_Map.CYCLEMAPNA.2018.10\RMU\CYCLEMAPNA\2018_10\bc 4c6426-7f3a-4721-be23-5b142e4ab0be\IMG\006-D4677-11

The file is called GMAPPROM.IMG.

After the update had failed using Garmin Express I manually coped this file to the Garmin folder on the Edge 1030 and it worked.

For the DEM map
C:\ProgramData\Garmin\CoreService\Downloads\Map\Map_Map.CYCLEMAPNA.2018.10\RMU\CYCLEMAPNA\2018_10\bc 4c6426-7f3a-4721-be23-5b142e4ab0be\Additions\006-D4712-02\Rev_0A

Copy DA71202A.img to gmapdem.img

For the Garmin Geocode
C:\ProgramData\Garmin\CoreService\Downloads\Map\Map_Map.CYCLEMAPNA.2018.10\RMU\CYCLEMAPNA\2018_10\bc 4c6426-7f3a-4721-be23-5b142e4ab0be\Additions\006-D4727-05\Rev_0A

D4727050A.img to gmapgc.img

0 aweatherall over 7 years ago

This is now fixed so you can use Garmin Express

0 abepop over 7 years ago

Works now. Thank you for the resolution.

0 Garmin-Shawn over 7 years ago

This issue is resolved. Thank you for your patience.

0 ornoth over 7 years ago

The resolution appears to have required updating Garmin Express, so if you're having issues installing this update, the first thing to do is make sure your copy of Garmin Express is current.