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Garmin 520 stuck on loading profiles screen

Former Member over 7 years ago

Hi,

I have seen a few threads on this and none of them are fixing my 520. I have been trying to reformat my Garmin to in essence "start from scratch" so far I have initially formatted on a mac, which I believe my have done some damage according to some other threads , since then I have used a PC and tried re-formatting in both FAT (default) and FAT 32, neither of which seem to work.

I have a copy of all the files from a friends "donor" 520, but no matter what I do it always hangs at the "loading profiles" screens with the 3 moving dots and I get no further, I have tried the following:

- Reformat and turn edge on to rebuild itself
- Reformat and copy across files from donor garmin (also running the WebUpdater and garmin connect syncs)
- Reformat and copy across the GarminDevice.xml file and run WebUpdater

I'm getting a bit frustrated, is there anything I am missing? Note none of the standard hard/master reset options work, I can only force to Mass storage, or get the edge into a testing mode.

Cheers.

Top Replies

MHooghiemstra over 6 years ago +1

Could you share the solution here? I seem to have the same problem.

Thanks in advance. I'm a little desperate

All Replies

0 aweatherall over 7 years ago

How long are you leaving it at the "loading profile" stage?

0 Former Member over 7 years ago

Overnight plugged into external power (to prevent auto power off) in one instance. How long should it take? If I know which method above is most likely to work I can try one more time?

0 aweatherall over 7 years ago

After you reformat it and let it start, it hangs at the loading message. If you then force it off by holding the power button down is the file system rebuilt if you connect it to a PC?

0 Former Member over 7 years ago

Nope. If I connect it to a PC it gets as far as the initial splash screen, then turns itself off, if I plug it in when it is already on it also turns straight off

0 aweatherall over 7 years ago

What if you do

Force to Mass Storage:

Power the device off
Press and hold the lap button while plugging into usb (with or without factory cable)
Wait 10 seconds and device should go to mass storage

0 Former Member over 7 years ago

Yep that works, it’s how I’ve been getting to a stage where I can format, but what to do once I get it to mass storage that is different from straight formatting?

0 aweatherall over 7 years ago

What I'm trying to understand is has the file system on the Edge been rebuilt. When you view it in mass storage has the Garmin file structure been created?

0 Former Member over 7 years ago

OK, Plugged it into mass storage after leaving it overnight again on the hanging screen and there is nothing under the Garmin drive when you select it on explorer, so it looks like it is not rebuilding.

0 aweatherall over 7 years ago

Send me a private message with your email address and I will give you something to try.

0 MHooghiemstra over 6 years ago

Could you share the solution here? I seem to have the same problem.

Thanks in advance. I'm a little desperate