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Garmin Customer Service Experience!

amb67
over 7 years ago
So, I have the Halo issue on my Edge 1030 and although it's a minor inconvenience I decided to get the unit repaired/replaced under warranty.... well that was the plan.

On Monday 18th I contacted Garmin Support using the 'Email us' function, filled out all my details and hit submit.... I instantly received an email saying they had received my form submission... wow, this was looking good....

Since that, nothing, nada, zip, totally ignored....

Am I fed up?

I spent a considerable amount of money buying this and you know what, I can handle the bugs, glitches in software etc.... but to be ignored when I have reached out is unacceptable.

In all honesty I should have walked away from Garmin and bought a Wahoo, I had a complete nightmare with them when my Fenix 5X went wrong, that warranty repair cost me £50 in postage costs....

Rant over, really sorry but people really need to know what Garmin are like before they spend their hard earned cash on their products
  • 0 over 5 years ago in reply to cactusbobby

    If that's their current turnaround time then this would work for me, I just didn't want to be without the unit for several weeks.

    Out of interest - did you backup your config to migrate across to your replacement unit, or did you take the opportunity to start over. Pro's/con's to each as far as I can see.. mostly the time taken to setup everything again vs. bringing over some dodgy config/activity from the past (which might be either unknowingly impacting performance today or potential pain in the future).

  • 0 over 5 years ago

    I got the blue halo on my edge 1030,phoned Garmin UK up on the Friday,they were very helpful,I got it in the post Saturday morning and on Wednesday my refurbished Garmin dropped thru my door,no fuss or anything,in my mind you can't beat that for service

  • 0 over 5 years ago

    My experience was very different...

    I called Garmin, and they shipped out a replacement unit the next day. They asked to put a temporary charge on my credit card to cover the cost of the replacement unit until my original unit was returned by me. Once my unit hit their dock the temporary charge was reversed.

    There are no complaints from me on this service

    Ted Shwartz

  • 0 over 5 years ago in reply to ted_shwartz

    Hi Former Member where abouts are you based (country)?

  • 0 over 5 years ago

    I have some 6 garmin devices in my house- watches, edges, nuvi. Quality has been variable and firmware bug frequents. But Garmin always worked them out over time. I had the halo issue on my Edge 1030. Garmin replaced it twice with no fuss and no charge. I really have no reason to complain. 

    Regarding the Edge 1030 device itself it has been solid for me and I use it a hell of a lot with tons of sensors and customization. 

    Before going Wahoo or whatever else read their forums. They are far from flawless. Reality is that people on forums mostly post about problems and those that have few issues and work them out don't bother posting about it. Forums can provide a very distorted view on a product.