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Watch stuck in boot loop

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The watch won’t boot, displaying blue triangle followed by versions menu, over and over.

Tried to plug it to a computer, she is detected but not mounted, I can’t push an update with webUpdater, even if the watch is detected bywebUpdater. The watch is not detected by Garmin Express neither.

I already tried both hard and soft reset methods.

Nothing worked, 

can someone help me pleaseSlight smile

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  • 0

    My watch turned off automatically and then started the boot process, I saw it get stuck on the "preparing maps" step, staying there for 2-3 minutes then restarting through that step. I watched this for 1h 2 hours easily. Then it stopped doing the maps step and just shows the Blue Triangle of death on loop forever. 

    I have already tried the following steps: 

    • Power off the watch. This can be done by holding the Light button (top left) for up to 30 seconds. ENSURE THE WATCH IS ACTUALLY REALLY OFF, NOT JUST BOOT LOOPING.

    • Press and hold Back (the bottom right button) and Start/Stop (the top right button).

    • Press Light briefly to power the watch on while holding the Back and Start/Stop buttons - ONLY PRESS LIGHT BRIEFLY, TO TURN ON THE WATCH, DO NOT CONTINUE HOLDING LIGHT (holding the light/power button for 10+ seconds will force restart the watch, which will interrupt this procedure).

    • After the first beep, release Start/Stop (so now you only continue holding the Lap button).

    • After the second beep, release the remaining Lap button. The reset is successful if the watch powers up and goes through the initial setup steps.

    And it reaches the "hard reset" step but at around 50% it turns off again and starts the blue triangle again. 

    I have contacted supported but no response. Is this now an expensive paper weight?

  • +1 in reply to 7167399

    Thanks for the post,  . You've already done some troubleshooting, which is great. I also recommend connecting your watch to a computer to see if it will progress past the blue triangle. If it does, use Garmin Express to try syncing and applying any available updates.

    Other than that, I see your email to Product Support is in queue to be answered, so please continue to be on the lookout for correspondence there.

  • 0 in reply to Garmin - DK

    That seems to do the trick. 
    I left the watch on loop during the night and it discharged. In the morning I connected to the computer with the Garmin Express app and removed the file inside "Garmin > RemoteSW". 
    When i checked the watch it was now working and charging. Any of this might have helped to solve the issue, I am not sure which one. 
    But it's working now (I just had to pair again the watch with the phone).

  • +1

     Please try following the steps below:

    1. Plug the watch into a computer.
    2. Access the Garmin drive once the device communicates with your computer. 
      • Windows: Windows Key + E to open File Explorer. Select This PC. Open the Garmin drive labeled as your device model. 
    3. Select the Garmin Folder.
    4. Locate the NewFiles folder, but do not open it.
    5. Delete the NewFiles folder. 
      •  Delete the entire NewFiles folder, not the contents. 
    6. Return back to the Garmin Folder and locate the RemoteSW folder.
    7. Open the RemoteSW folder and delete all of the contents within this folder.
    8. Disconnect the device from your computer and allow it to boot up. 

    The device should now proceed past the startup screen and power on fully.**