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Forerunner 955 frozen with red screen

I just got a brand new Forerunner 955 and within 2 hours of wearing it, during an update, the screen froze black with some random lines down it. When I hard restarted the screen became red with white lines down the middle. I've tried hard restarting again, charging, changing the watch face, and it is still just red. The update has also long finished installing. Does anyone have any idea how to resolve this?