Good Day,
So I just want to find out how exactly does Garmin's Warranty work.
Last year the screen of my FR645 stopped working. I contacted Garmin Support and they told me that they would replace my device as long as it is still under warranty.
So 2 weeks ago I went to the store where I purchased my device and they confirmed that the device was still under warranty (less than 1 year since purchase).
Today I get an invoice for over R2000 in order to replace my device, but according to the warranty I should only have to pay for transport and not parts and labour (see excerpt below) so how is this R2000 justified?
Excerpt from Garmin's 1 Year Consumer Limited Warranty Policy:
"Garmin’s non‐aviation products are warranted to be free from defects in materials or workmanship for one year from the date of purchase. Within this period, Garmin will, at its sole option, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation cost."
It makes no sense why transport would be half the cost of a new device so what do I not understand?