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Activity appearing on watch but not in Garmin Connect

I did a 25K run yesterday, which is showing in the history on my phone but despite syncing it isn’t appearing on Garmin connect. The step count is 30K which does reflect the run. I’ve done a couple of other runs this week which are showing although my Tuesday run doesn’t. I think it’s something to do with the date. On both the runs the date is in correct. Yesterday’s is showing as 2/1/20 and my run on the 14th is showing as 12/1/20. No idea how to fix, tried all the usual uninstalling app etc.. but nothing works

0 louisedermott over 4 years ago

Sorry meant to say it’s appearing in the history on my watch!

0 2601579 over 4 years ago in reply to louisedermott

I had a similar problem: all my info EXCEPT my run synced to Garmin connect. Here is what Garmin support suggested, and lo and behold, it worked! That being said, this was a one time problem, not sure if yours is recurring.

support.garmin.com/.../

0 NicoVG over 3 years ago in reply to 2601579

Thanks for tip. Works fine.

I had the similar problem as Louise, but during the activity the watch suddenly stopped notifying me of my lat time (it is set to do so every KM) and in the end the upload to phone didn't work.

Dates were correct here.