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For a .FIT Garmin file, receiving this error message: "The upload appears to be malformed and we are unable to process it"

This is the second time this week I recorded an activity on my Garmin Forerunner 35 and when I sync the watch to my phone, the activity didn't show up. Tried to troubleshoot by deleting the Garmin connect app on my phone, turned off Bluetooth, re-downloaded the app and re-synched the watch. Tried to manually add the .fit file to Garmin connect but received the error message: The upload appears to be malformed and we are unable to process it.

Any ideas?

The file is attached.

Thank you!!

Top Replies

JoeD over 3 years ago in reply to 6808980 +2

Try Me

cheetah123.zip
seilogramp over 3 years ago +1 verified

6808980 said:
The file is attached.

I'm not seeing any file attached. Please zip the fit file and attach it to this thread. Someone will take a look and see what is going on and possibly repair it for…
seilogramp over 3 years ago in reply to 6808980 +1

This will work for you - B11D5219-fixed.zip

All Replies

+1 seilogramp over 3 years ago

6808980 said:
The file is attached.

I'm not seeing any file attached. Please zip the fit file and attach it to this thread. Someone will take a look and see what is going on and possibly repair it for you.

Some tips to help minimize the occurrence of corrupt fit files:

Keep the number of files in the \GARMIN\ACTIVITY folder on the device’s file system to a minimum using these directions: Removing Recorded Activities to Free Up Space on a Garmin Fitness Device
If you delete the files in your activity folder with a Mac computer, then empty the trash folder before you unplug your device from the computer.
Don't press buttons too much during an activity, only when necessary.. Pressing pause can overly tax the processor and cause corrupt files.
Regularly check for firmware updates.
If issues with corrupt files persist, contact Garmin Support.

0 6808980 over 3 years ago in reply to seilogramp

Thank you! The zip file is attached to this comment.

B11D5219.zip

+1 seilogramp over 3 years ago in reply to 6808980

This will work for you - B11D5219-fixed.zip

0 6808980 over 3 years ago in reply to seilogramp

Thank you very much! That worked! Can you please help me fix the second file too? I had the same error message as listed above. The Zip file is attached. THANK YOU!

B1391541.zip