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Activity not showing on garmin connect but only updated on my Garmin Forerunner 35

I have 30km today it updated on my watch when I synchronize it does not update on Garmin connect bit shows only steps without time and Km run. Please assist 

  • Former Member
    0 Former Member over 3 years ago

    hi, sorry to hear about your mishap

    1) run your fit file(on the watch in activity folder) through Fit File Tool's section remover (without any removing)

    import the resulting fit file manual from within Garmin Connect Web

    when this fails

    with your consent we can have a look at your fit file with FitFileRepairTool

    zip the fit file and upload here in the forum (drag & drop onto your post)

    or provide a link to it on a cloud storage

    2) while waiting for the repair report back here : long list 

    • the amount of FIT files in the ACTIVITY folder on your watch
      • (when folder contains many fit files time for a backup/clean operation)
    • the amount of FREE memory on your watch
      • (when low FREE memory, check above and below answer)
    • are you a MAC user
      • (empty BIN on device while connected)
    • was this activity with a long duration or distance compared to previous activities
      • ( long ones use more memory )
    • was this activty with a pause somewhere during the activity
    • was your watch on auto pause
    • was the watch connected to a phone during the activity
    • what was your procedure stopping the activity
      • did you stop and immediately pressed save
      • or did you stop, paused and then pressed save

    happy & safe sporting

  • I give you permission to please look into my file and repair the report

  • Former Member
    0 Former Member over 3 years ago in reply to 5730489

    hi,

    thank you for the permission Slight smile

    you missed this part

    ... your fit file(on the watch in activity folder) ...

    zip the fit file and upload here in the forum (drag & drop onto your post)

    or provide a link to it on a cloud storage

    and also missed this part

    2) while waiting for the repair report back here : long list 

    • the amount of FIT files in the ACTIVITY folder on your watch
      • (when folder contains many fit files time for a backup/clean operation)
    • the amount of FREE memory on your watch
      • (when low FREE memory, check above and below answer)
    • are you a MAC user
      • (empty BIN on device while connected)
    • was this activity with a long duration or distance compared to previous activities
      • ( long ones use more memory )
    • was this activty with a pause somewhere during the activity
    • was your watch on auto pause
    • was the watch connected to a phone during the activity
    • what was your procedure stopping the activity
      • did you stop and immediately pressed save
      • or did you stop, paused and then pressed save

    happy & safe sporting

  • Hi, I have had the same issue today. Watch (35) shows activity, but connect doesn’t? I have tried the suggestion but am stuck!!!

    did you fix yours ok? I finished my run and then walked. The walk has registered but the run hasn’t? thanks

    Audrey 

  • Former Member
    0 Former Member over 3 years ago in reply to Audreycl

    hi,

    some advice

    contact Garmin Support by phone and tell them about your mishap

    • get a case number and report that number in the forum
    • you can help others with building a larger case this way
    • mac users empty bin when device connected

    avoid pausing during activities

    clean activity folder on a regular base

    Fit File Repair Tool can repair your fit file, time for an investment when you keep using the FR35 

    • want a fit file repair without investment
    • zip your fit file, make a new post, drag & drop the zip onto your post

    happy & safe sporting