5661915 It looks like Support previously reached out requesting additional information to help investigate further and also discussed potential resolution options in mid-June, but didn't receive a response…
Should you continue to experience stuttering, please provide more details on your experience, including what model of headphones/ear buds are being used and software version on your Forerunner. That will help us look into this further.
I've provided 2 data sets to Garmin Support to identify whether it's an earbud or watch issue. That was 4 weeks ago so I'm sure Garmin Support can review and compare against data sets highlighting the error over many years and will have a conclusion shortly. We love the Garmin battery life but this should not come at the expense of advertised features and why we would buy a Garmin Music watch. I mean, who wants to run lugging their phone along... might as well drop the music watch.
Hey back! Still waiting for Garmin Product Support Team to analyse the data files after 2 months. Obviously the music feature on Forerunner Music watches is not a priority. Surely AI can analyse the data files? But hey, that’s just some customer feedback so do not expect Garmin Support to react.
5661915 It looks like Support previously reached out requesting additional information to help investigate further and also discussed potential resolution options in mid-June, but didn't receive a response. As we haven't been able to reproduce the behavior consistently and headphone compatibility can vary between models and environments, we're unable to guarantee performance with every Bluetooth headphone setup.
If you'd still like assistance with this concern, I'd recommend replying to your existing Support correspondence or contacting Garmin Support again so the team can review the case and discuss the available options with you.
