https://forums.garmin.com/sports-fitness/indoor-training/en-USTelligent Community 13https://forums.garmin.com/sports-fitness/indoor-training/f/tacx-neo-2t-898484771/446728/erg-gearing---power-crash-when-lower-cadenceFri, 23 Oct 2026 12:30:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:89651048-3a0b-478f-9c42-042b7cd1246a2753451Hi, I have a one month old Neo2T running on the current firmware 2.7.0. My bike has a Shimano 1x12 drivetrain with a 32T chain ring and 10-51T cassette. I was originally advised that when in ERG mode to use the gear closest to a 1:1 ratio, so I have been using the 28t as the 33t clicks too much. Typically, if I am trying to maintain the target power, i must be 90+ rpm and even then it is on average 5-10 below the power target and if I drop my cadence to below 80 rpm, then the power crashes down to 10-50 watts. The trainer does not adjust it at all until I get my cadence back up to 90+ rpm and it will come back to the target power. The main issue has been the power crash at lower cadence. I first asked ChatGPT and Grok and both Grok and Chat GPT suggested to immediately contact the seller and garmin for a replacement. I then experimented with changing to a smaller cog to 21t and it seemed to fix the issue and the power was not crashing at a lower cadence. After my experiment, Grok said perfect solved and that using the larger cog is within the known operating characteristics of the Neo 2T. The trainer has a practical torque limit; easy gears + low cadence push it into a high-torque / low-hub-speed zone where resistance control can become soft or drop . ChatGPT's response is that Grok is incorrect and that this should not be happening at any gear ratio and to ask for a replacement anyway. What is the correct answer to this? Is this normal expected operating behaviour or should I ask for a replacement?https://forums.garmin.com/sports-fitness/indoor-training/f/tacx-flow/446478/gpx-route-import-in-tacx-training-removed-cloud-tacx-com-import-file-now-redirects-to-settings/2073750Fri, 23 Oct 2026 00:13:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:03b982cd-5dcf-4f55-9730-090ee8c0e1cc5545653La unica forma de poder hacer la ruta que cargue, fue con mi Garmin asociado y enlazar el Ciclocomputador con el Rodillo, pero lo malo es que no emula la pendiente de la ruta ... seguimos mal ... creo que me saldre de la suscripcion.https://forums.garmin.com/sports-fitness/indoor-training/f/tacx-neo-2t-898484771/446407/bug-in-tacx-challenges-in-continuous-ride-mode/2073731Thu, 22 Oct 2026 22:51:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:3ef4283d-6d53-4e65-9720-01de023b9e84schurmsI have experienced this a number of times over several different challenges. So there is a bug there. Last week I rode the "Wadden Islands" Challenge in continuous ride mode. Starting from within the challenge I rode stages 1, 2, 3 and part of 4. This was a bit over 100 kms. I saved the ride and the challenge only marked stages 1 and 3 as complete. However, garmin connect recorded that I had ridden a distance of over 100 kms - which was the equivalent of stages 1, 2, 3 and a half of stage 4. So there is a bug with stages not being marked as completed or started, even though they have been ridden. I have had this occur with other challenges recently as well whilst on continuous ride mode. I now disable continuous ride mode for challenges and ride these individually.https://forums.garmin.com/sports-fitness/indoor-training/f/tacx-flow/446478/gpx-route-import-in-tacx-training-removed-cloud-tacx-com-import-file-now-redirects-to-settings/2073726Thu, 22 Oct 2026 22:34:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:cf422387-8952-43d8-848b-16b670363c8d3913729Good point. We need to be reimbursed for the portion of our subscription that we paid for and is now completely useless to us. Definite breach of contract. We paid for a service, and now Garmin is no longer providing the service we paid for.https://forums.garmin.com/sports-fitness/indoor-training/f/tacx-flow/446478/gpx-route-import-in-tacx-training-removed-cloud-tacx-com-import-file-now-redirects-to-settings/2073719Thu, 22 Oct 2026 21:59:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:ee8eeb6b-ab59-4a0f-aed8-619d0809b5ce6688456Firstly I can confirm that existing Tacx GPS are not supported as all my GPS rides uploaded and ridden before have ALL been removed and cannot be accessed. As per the other user the ability to ride My personal GPS routes was the only reason I paid for the premium subscription. I propose to now end my premium subscription and will seek to be reimbursed for the future months I have already paid for. I believe Garmin should have informed subscribers about its decision to remove the personal GPS routes before doing so rather than paying customers having to ask why they can no longer use imported GPS routes. Poor customer care to say the least if not breach of contract of contract.https://forums.garmin.com/sports-fitness/indoor-training/f/tacx-flow/446478/gpx-route-import-in-tacx-training-removed-cloud-tacx-com-import-file-now-redirects-to-settings/2073713Thu, 22 Oct 2026 21:25:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:3c28466f-6869-4431-a02f-6390a4011efe3913729Thank you for the response. Very disappointing decision, and I hope Garmin reconsiders. This is a crucial feature for those athletes looking to train on specific local routes. It is literally the ONLY reason I paid for a premium subscription, so I have canceled my renewal. Would happily re-subscribe if you reinstate this feature. My existing Tacx GPS route (that has been in the Tacx app for several years) was deleted, so I am confused by the statement that existing Tacx GPS rides remain supported. It is clearly NOT the case.https://forums.garmin.com/sports-fitness/indoor-training/f/tacx-flow/446478/gpx-route-import-in-tacx-training-removed-cloud-tacx-com-import-file-now-redirects-to-settings/2073703Thu, 22 Oct 2026 20:58:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:916c8771-087f-4843-9983-79377cc61c10Garmin - KSThank you all for taking the time to report this! I can confirm that the My GPS Rides/Import GPX feature has been discontinued. Existing Tacx GPS rides remain supported, but the ability to import new GPX routes has been removed.https://forums.garmin.com/sports-fitness/indoor-training/f/tacx-flow/446478/gpx-route-import-in-tacx-training-removed-cloud-tacx-com-import-file-now-redirects-to-settings/2073635Thu, 22 Oct 2026 16:41:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:a1ba132a-04a4-456a-a10d-1cb22fc577df4277935Hi. The Indoor-Season started and I have the same issue. Neither via Iphone App nor WIndows Desktop App this feature seems to be available. To me it is crucial to prepare for challenges and events next year. I need this feature. If any one of Garmin is involved or reading this, could you please clarify or better introduce this feature again? I am still missing an ohter feature to overlay a downloaded film over the workout screen like it was available 2-3 years ago and now it seem's the upload GPS feature has been removed as well. kind regards Marcushttps://forums.garmin.com/sports-fitness/indoor-training/f/tacx-flow/446478/gpx-route-import-in-tacx-training-removed-cloud-tacx-com-import-file-now-redirects-to-settings/2073493Thu, 22 Oct 2026 03:59:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:cae09caa-cbf4-457f-9d63-7d250b40689f3913729Same issue. Used to have a GPS ride uploaded on my TacX app. Have had a premium account for years. Now my GPS ride is gone and I get the same error as you trying to re-uploadhttps://forums.garmin.com/sports-fitness/indoor-training/f/tacx-flow/446478/gpx-route-import-in-tacx-training-removed-cloud-tacx-com-import-file-now-redirects-to-settings/2073492Thu, 22 Oct 2026 03:57:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:433e9852-80d4-48a6-acaa-87672e7f074c3913729Same issue. I have had a premium account for years, had a GPS route uploaded that I rode often from my iPad, logged in the other day and my route was “POOF”…….gone Getting sent to the settings menu repeatedly as you are trying to follow their directions to upload. There is no “import-file” menu. It seems to have happened when they “gave” me some free upgrade to HD. I don’t need HD. I need my saved GPS route back. So frustrating. Won’t continue to pay for premium if they can’t support uploading my own GPX from my own Garmin device.https://forums.garmin.com/sports-fitness/indoor-training/f/tacx-flow/446478/gpx-route-import-in-tacx-training-removed-cloud-tacx-com-import-file-now-redirects-to-settings/2073452Wed, 21 Oct 2026 22:03:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:bac69b92-055e-47dd-aeef-7faa6c112da16688456I’m experiencing the same problem in the last few days. The gpx routes I previously used suddenly refuse to download. Have you found out an answer as to why this has happened or what the fix is.https://forums.garmin.com/sports-fitness/indoor-training/f/tacx-nera/446596/now-annoucing-tacx-nera-smart-trainerWed, 21 Oct 2026 13:27:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:09434293-c0f3-407d-8b19-ab246400c8e9Garmin - CPGarmin unveils Tacx Nēra, an immersive indoor smart trainer with integrated movement Get the most out of every indoor bike ride or virtual race with multidirectional motion, precise performance measurements and a built-in cassette or Zwift Cog and Click option for effortless setup out of the box The next chapter of your cycling story starts with Tacx Nēra, the powerful and connected indoor smart trainer. Experience a more realistic ride feel plus a built-in cassette and power and cadence accuracy within 1%. Multidirectional movement: Built-in motion pods deliver forward, backward and side-to-side movement, providing a more immersive, comfortable and realistic ride experience. Accurate and powerful: When training or racing, power and cadence measurements are accurate to within 1%. The trainer also simulates grades up to 20% and supports sprint efforts up to 2,200 watts. Easy setup: A preinstalled cassette makes this trainer ride-ready right out of the box. Tacx Nēra is also offered as Zwift Ready with a preinstalled Zwift Cog and Click for seamless and silent virtual shifting while training, racing or riding in Zwift or ROUVY 1 . Cyclists who purchase the Zwift Ready option and are new subscribers can get a free Zwift membership offer. Race mode: Get an ultra-fast response to attacks and breakaways during virtual racing sessions in select training apps. Connected features: Easily set up the trainer in the Tacx Training ™ app and access a full library of free workouts. With a premium plan (free for 45 days with the purchase of a Tacx Nēra), cyclists can also ride real courses from around the world, compete in challenges and earn badges. Riders can also set up free Garmin Coach training plans in the Garmin Connect ™ app, then view and complete them in the Tacx Training app. Built-in Wi-Fi ® : Enjoy a fast connection during virtual racing sessions in Zwift or ROUVY 1 with integrated Wi-Fi. Climb higher: Pair with Tacx Alpine, the gradient simulator that mimics grades from up to 25% and down to -10%, for an even more immersive ride. And take advantage of virtual steering and more in-app features when riding with compatible training apps like the Tacx Training app and Zwift. Seamless integration: Connect a compatible Edge ® cycling computer or smartwatch for seamless training and control. Plus see indoor and outdoor rides in greater detail in Garmin Connect, along with off-the-bike health and recovery stats from a compatible smartwatch or smart band for a more holistic view of overall cycling fitness and performance.https://forums.garmin.com/sports-fitness/indoor-training/f/tacx-neraTue, 20 Oct 2026 16:16:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:cb400f0b-60f3-466f-8448-1e814c88560bhttps://forums.garmin.com/sports-fitness/indoor-training/f/tacx-flow/446478/gpx-route-import-in-tacx-training-removed-cloud-tacx-com-import-file-now-redirects-to-settingsTue, 20 Oct 2026 02:20:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:0b2d135d-fc45-4ae5-94c4-f531a1221cda5545653hi everyone, I have a Tacx Flow trainer and an active annual Tacx Premium subscription. I use the Tacx Training app on an iPad and I also have the Windows desktop app. I'm trying to ride my own GPX route, but I can't find any way to load it. What I tried: 1. Uploaded the GPX as a course in Garmin Connect (web, from my Windows PC). It does not show up in the Tacx Training app on the iPad. As far as I can tell, only scheduled workouts sync from Garmin Connect, not courses. 2. An older answer from a Garmin moderator on this forum says to import the file at cloud.tacx.com/ and then find it under New Ride > GPS > My GPS Rides. That address now just redirects me to the Subscription & Settings page, and the only menu items on Tacx Cloud are Subscription & Settings and Support (screenshot attached). 3. The older app descriptions listed "Import your Strava routes or create GPS workouts" as a Premium feature, but I can't find that line in the current store listings. My questions: - Is anyone currently able to import their own GPX routes into the Tacx Training app (iPad, Mac, Windows or Android)? If yes, where and how? - Does anyone know if Garmin officially removed this feature? Is there an announcement or date? - If it is gone, what are you using instead to ride your own routes with a Tacx trainer? Thanks in advance for any help.tacxtacx appgpxhttps://forums.garmin.com/sports-fitness/indoor-training/f/tacx-neo-2t-898484771/446376/solved-tacx-neo-2t-not-detected-via-ant-fe-c-in-zwift-simple-solution/2072707Mon, 19 Oct 2026 14:32:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:640938ed-98db-4c19-ac28-406454498a5dTreAlPyrOne important detail I forgot to mention: ANT+ was disabled by default on my brand-new NEO 2T , right out of the box. I had to enable it manually in the Tacx Training smartphone app. This makes a clear note in the initial setup instructions even more important. Otherwise, users may spend hours troubleshooting a trainer that is actually working perfectly fine.https://forums.garmin.com/sports-fitness/indoor-training/f/tacx-neo-2t-898484771/446407/bug-in-tacx-challenges-in-continuous-ride-modeMon, 19 Oct 2026 08:47:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:a14eeb71-19dd-4598-a627-743cfcb87396geo_raduI was doing a Tacx challenge, Cycling Paradise, and for the last two rides I have used continuous ride. Even though I have finished ride 7 and 8 together only ride 7 is marked as done in the challenge. In Connect the ride is named as ride 7, but everything else is 7 and 8 together so distance, elevation, route are ok. It's not a big problem for me, but it would be nice to get this solvedhttps://forums.garmin.com/sports-fitness/indoor-training/f/tacx-neo-2t-898484771/446376/solved-tacx-neo-2t-not-detected-via-ant-fe-c-in-zwift-simple-solutionSun, 18 Oct 2026 20:41:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:d4de3c44-c8f4-483a-baa9-0e019d9470beTreAlPyrI recently had a frustrating issue with my new Tacx NEO 2T: Zwift on Windows 11 simply wouldn't detect the trainer via ANT+ FE-C. Bluetooth connectivity worked, although initially not always reliably, but ANT+ FE-C was completely missing from Zwift's list of available devices. What made this particularly confusing was that we have another NEO 2T in the same household, and that trainer was detected immediately via ANT+ using the very same USB ANT+ receiver and computer. So the ANT+ receiver and Windows setup were clearly working. The solution was surprisingly simple! I connected my NEO 2T to the Tacx Training App on my smartphone via Bluetooth and navigated to: Settings → Device Manager → NEO 2T → Device Settings → Connection Settings Under ANT+ Connections , I found two separate switches: ANT+ FE-C (Smart trainer control) – allows apps like Zwift to control the trainer's resistance. ANT+ Power Sensor – allows the trainer to transmit power data via ANT+. After enabling the ANT+ connection settings, Zwift successfully detected my NEO 2T via ANT+. Both options can be enabled or disabled independently. My NEO 2T is a newer version with the marked touch-sensitive area for secure pairing. The app also offers a separate Secure Bluetooth Connections setting, which I left enabled. I've attached a screenshot of the exact settings in the smartphone app. A small suggestion to Garmin: It would be great if Garmin could add a clear and easy-to-find note about these settings to the installation guide or initial setup instructions. I spent almost an entire day trying to figure out why ANT+ wasn't working and was seriously considering returning the trainer. The solution turned out to be just a simple switch in the smartphone app — but unfortunately, there was no easily accessible hint in the setup instructions pointing me in that direction. A small note in the documentation could save other users a lot of time and frustration — and perhaps save Garmin a few unnecessary product returns. Hopefully this helps someone else avoid spending an entire day troubleshooting what turns out to be a simple setting!tacx neo 2thttps://forums.garmin.com/sports-fitness/indoor-training/f/tacx-neo-2t-898484771/446301/tacx-neo-2t-allen-key-doesn-t-fot-so-i-can-change-the-quick-rease-to-a-thru-axleSat, 17 Oct 2026 11:57:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:ab62149f-fb8b-40f9-8ba6-7a5cad0ac3c46674087hi! i just purchased a tacx neo 2t second hand. I removed the casette, and by default it has the 130mm quick release. My bike is a thru axle, so I want to put the 142mm thru axle, but I cannot remove the current quick release. i tried with a 5mm allen key, but that doesn t fit the whole. any tips what am I missing? I also bought a zwift cog and click compatible with tacx, and I want to mount that also.zwifttacx neo 2thttps://forums.garmin.com/sports-fitness/indoor-training/f/tacx-neo-2t-898484771/446264/failure-during-zwift-ride-light-on-the-trainer-off-power-supply-lightsFri, 16 Oct 2026 20:14:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:3e1bcc57-c286-499f-b860-e476c3ed2d876118901Hi everyone, I'm sharing my experience with a brand new Tacx Neo 2T , hoping it might be helpful to anyone who runs into the same issue. While riding on a flat route in Zwift at very moderate speed and wattage, the trainer suddenly stiffened up and locked completely. I tried turning the pedals half a stroke, but given the excessive resistance, I immediately stopped and got off the bike to check what happened. Symptoms: All LED lights on the trainer were completely off. The LED on the power supply unit started blinking green. Unplugging the cable from the trainer restored the power supply light to a solid green. I noticed a distinct burning smell (similar to hot glue/overheated plastic) and slight warmth on the upper part of the casing. Warranty & Support process: I initially reached out to the retailer (SNL Products), who advised me to contact official Garmin Support directly. After explaining the issue to Garmin Support, they confirmed that this is covered under the 2-year warranty. They asked me to ship the trainer back to their service center so they can inspect it and issue a replacement unit. Hope this helps anyone who encounters the exact same failure!https://forums.garmin.com/sports-fitness/indoor-training/f/tacx-neo-2t-898484771/444315/tacx-training-desktop-app-bugs-in-version-4-86-x/2071400Wed, 14 Oct 2026 00:12:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:9e3a17c4-e1ea-4b86-8bbe-1cbf806df696DannyCFYI, The new update ( 4.87.6) fixed issue #2 but not #1 and #3.