https://forums.garmin.com/sports-fitness/indoor-training/en-USTelligent Community 13https://forums.garmin.com/sports-fitness/indoor-training/f/tacx-neo-bike-smart/370103/left-crank-issues---help-please/2039080Thu, 18 Jun 2026 17:20:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:86808a9f-3b5e-4ab1-92cc-67505302e24c5129979exact same thing happened to me! Inserting it and using a torx key to fasten it didn’t work because it seems not to adhere to any screw mount. The crank is not secure anymore, I cannot use my Tacx neo.https://forums.garmin.com/sports-fitness/indoor-training/f/tacx-neo-2t-898484771/438267/chain-is-rubbing-on-the-plastic-body-of-the-trainerThu, 18 Jun 2026 04:07:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:8b1fdf5b-ec3e-4140-971a-0fcfccd86fc19100274Hi, I have a Salsa Journeyer CUES 1x11, with a 11-50T cassette. When I shift to the largest 2 cogs, the chain rubs on the trainer, the 43T even more than the 50T. I added the 2.7mm spacer in the NDS since I have disc brakes and I also added the cassette spacer ring to try to make some horizontal room for the chain. Did not do anything and I’d need to tune my derailleur so that the chain doesn’t rub on the cogs too. What are my options to solve this issue?https://forums.garmin.com/sports-fitness/indoor-training/f/tacx-neo-2t-898484771/437884/tacx-neo-2t-cadence-spikes-and-resistance-changes/2038330Mon, 15 Jun 2026 19:46:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:b77bd4ce-691c-4b59-814b-716a5661253dJudaVI see a similar pattern (cadence down on standing up, then higher power needed to get the resistance down on erg mode) when I stand up for a couple of seconds while riding. Looks OK to me.https://forums.garmin.com/sports-fitness/indoor-training/f/tacx-neo-2t-898484771/437884/tacx-neo-2t-cadence-spikes-and-resistance-changesThu, 11 Jun 2026 12:17:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:844b29f1-a168-46bc-8966-373974ebdd0bafitzHey, after reading many posts with cadence and/or resistance change problems with the Tacx Neo 2T, looks like many users are still having this problem. And just want to say that i have this problem too, may it helps if there are more uf us. I have it in zwift but also in the Tacx App, and it gets worse at higher wattage. Still was in contact with garmin support - giving them many many examples - but without positiv result at the end. They more gave me the feeling it is my fault. For me 2.6.0 works better than 2.7.0. I still have sudden resistance changes with 2.6.0, but with 2.7.0 it is almost unuseable. Hope there is a solution soonhttps://forums.garmin.com/sports-fitness/indoor-training/f/tacx-neo-2t-898484771/437436/cadence-fix-in-the-works/2037582Thu, 11 Jun 2026 11:45:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:a490cab4-3637-46c3-ae10-3206daf72e4fafitzafter massive problems with the 2.7.0 firmware i've gone back to 2.6.0 (with a link from the garmin support) and it works better now but still with problems here and there, not perfect. Looking also forward to a new firmware.https://forums.garmin.com/sports-fitness/indoor-training/f/tacx-neo-bike-smart/437539/tacx-neo-drops-resistance/2036847Sun, 07 Jun 2026 19:14:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:aec50712-901d-4f5d-ab25-00c87dace4b1npr50I've taken the Neo to an official Garmin/Tacx service center for repair. Thanks for the help.https://forums.garmin.com/sports-fitness/indoor-training/f/tacx-neo-bike-smart/437539/tacx-neo-drops-resistance/2036741Sun, 07 Jun 2026 05:57:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:d7c5cf8f-9c47-467e-a90c-b43ecdfa6df0Luko79do you plug it in or use without socket adapter? "overheating" can happen by a faulty temp sensor and in this case the Neo makes an emergency shutdown (sometimes just for a moment). i think there is a possibility in Tacx Training app to monitor the Neo's condition and if there is some issue, it shows with small icons (overheating, chip issue, etc) it is in the Neo's details in the app if i am not wrong (long time ago it was in the Utility app but that is not exists anymore and they integrated a few features into the Training app)https://forums.garmin.com/sports-fitness/indoor-training/f/tacx-neo-2t-898484771/437472/heat-rising-from-top-vent-after-workout-normal/2036702Sat, 06 Jun 2026 20:48:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:3695f0f9-cf88-4218-9e50-4f68b9db004cGarmin - CFIt is normal for that part to be warm after a workout, can you hear the fan making noise to cool down? If it isn't making noise, please update the thread!https://forums.garmin.com/sports-fitness/indoor-training/f/tacx-neo-2t-898484771/435824/neo-2t-stopped-working-mid-training-and-it-s-not-working-anymore/2036699Sat, 06 Jun 2026 20:06:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:31a98872-c4a8-4e8f-bfc4-9ba8ca9161998320763I'm having the same issue, could you find the solution?https://forums.garmin.com/sports-fitness/indoor-training/f/tacx-neo-bike-smart/437539/tacx-neo-drops-resistance/2036677Sat, 06 Jun 2026 17:09:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:41eeb347-35a0-4824-9a2f-94a52e66d99dnpr50Thanks Lukp79. Not overheating as it happens also right on the beginning of pedaling, in low intensityhttps://forums.garmin.com/sports-fitness/indoor-training/f/tacx-neo-2t-898484771/437600/runaway-train-erSat, 06 Jun 2026 15:33:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:6a2d4f40-9104-43a2-9164-540951958a6a3865075Whenever I am going downhill in both Tacx and Rouvy my trainer appears to go into runaway mode with the flywheel spinning furiously but no peddling resistance. I can't keep up with the pace riders and just fall behind whilst sounding like I'm about to break records. I can even step off the trainer and the flywheel continues for minutes only stopping when I turn the power off. Any ideas?https://forums.garmin.com/sports-fitness/indoor-training/f/tacx-neo-3m/437288/is-it-the-neo-3m-alpine-or-tacx-window-app/2036613Sat, 06 Jun 2026 11:20:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:1f932586-c683-4101-ad56-8f933bd81063SeersuckerProblem resolved. A factory reset and the ghost profile has gone away.https://forums.garmin.com/sports-fitness/indoor-training/f/tacx-neo-2t-898484771/437472/heat-rising-from-top-vent-after-workout-normal/2036591Sat, 06 Jun 2026 08:40:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:99816cce-72e2-454d-bdcf-603901cdd600Luko79It is normal, especially on higher watts, lets say 1h@300W , on 150-200W just a minimal heat is generating , the upper fan is blowing out the air (the lower one is sucking in), usually the fans are working after a hard workout for 5mins minimum (with full speed then the rpm goes lower)https://forums.garmin.com/sports-fitness/indoor-training/f/tacx-neo-bike-smart/437539/tacx-neo-drops-resistance/2036589Sat, 06 Jun 2026 08:32:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:a7bda89c-443f-44fd-9bd2-35ce4febf82eLuko79probably overheating , check the 2 fans , are these spinning up when you plug it in ?https://forums.garmin.com/sports-fitness/indoor-training/f/tacx-neo-bike-smart/437539/tacx-neo-drops-resistanceFri, 05 Jun 2026 08:46:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:88abf022-d424-4c20-ae74-a80d99e1d980npr50Hi everyone, With the first-generation Tacx Neo, I used to ride without running any training program or app. I would simply turn on my Garmin bike computer connected via Bluetooth and pedal. It displayed power and cadence, and everything worked fine. Recently I tried doing the same , but the trainer keeps dropping the resistance to almost zero on its own , sometimes at the end of a high intensity short session but not only. It just 'decides' when it's a good time for near zero wattage.. I'd appreciate any advice on how to disable this behavior. Thanks! npr50https://forums.garmin.com/sports-fitness/indoor-training/f/tacx-neo-bike-smart/437515/inconsistence-resistance-on-tacx-neoThu, 04 Jun 2026 20:50:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:16548b55-1698-4dfa-a111-5081680698ednpr50Hi everyone, With the first-generation Tacx Neo, I used to ride without running any training program or app. I would simply turn on my Garmin bike computer connected via Bluetooth and pedal. It displayed power and cadence, and everything worked fine. Recently I tried doing the same, but the trainer keeps dropping the resistance to almost zero on its own, mostly but not only, after high intensity short sessions, as if to allow me to cool down.. I'd appreciate any advice on how to disable this behavior. I want the trainer to provide dumb constant resistance. Thanks.https://forums.garmin.com/sports-fitness/indoor-training/f/tacx-neo-2t-898484771/437472/heat-rising-from-top-vent-after-workout-normalThu, 04 Jun 2026 08:37:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:c18569a0-7fa4-4fe2-ba3e-ca191c7cc6409380053Hi. After a workout I noticed a lot of heat coming out from this area: Is this normal, or is there something I should check?https://forums.garmin.com/sports-fitness/indoor-training/f/tacx-neo-2t-898484771/437436/cadence-fix-in-the-works/2036022Wed, 03 Jun 2026 22:02:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:d8344f71-1c56-4136-8f0a-b5c76c5255f6Luko79i told you that it wont be (quickly) solved...https://forums.garmin.com/sports-fitness/indoor-training/f/tacx-neo-2t-898484771/437436/cadence-fix-in-the-worksWed, 03 Jun 2026 16:31:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:5cd3244e-fcff-4db4-ba6f-775f4d974a49shreddagorgeHi Garmin, Any plans or efforts to resolve the cadence problem we are experiencing with the latest firmware update, or are you just going to keep locking our threads? Thanks, -Petehttps://forums.garmin.com/sports-fitness/indoor-training/f/tacx-neo-3m/437288/is-it-the-neo-3m-alpine-or-tacx-window-appMon, 01 Jun 2026 09:13:00 GMTa9571b57-dd57-479e-8763-8f8a603e40aa:7022668d-6a4c-47ef-8771-01aff6507731SeersuckerCurrent install: Tacx 3M and Alpine connected to MS Surface Pro using Tacx Window App. Over the last couple of months something weird has started to happen. I appear to have a Ghost profile. Whilst riding along the app seems to get confused and starts behaving erratically. For example App will show me cycling downhill +9% but the speed will be 5mph with the fly wheel spinning and the Alpine rising to simulate an uphill climb. If I turn the app off, the 3M and Alpine is still riding a course I have checked to ensure that the Firmware for both the 3M and Alpine is at the latest version (Which it is) and originally I suspected that the issue related to saved rides not syncing with the app. However with the HDD where the saved drives are located has been removed, however the issue is still occurring. To date this has happened on the following rides: Stage 2 Fausto Stage 1 Finestre Stage 1 Monastery Tour Stage 2 Monastery Tour Team SD Worx Protime - Port Sorrell Languedoc Vineyards - Raid Pyrenees - Stage 23 Is anyone else having the same issues. I could understand if these issues were happening on a 3rd party app, however I don't expect this to happen on Tacx own products. Note: I have also tried to use the Tacx Smart Network Adapter, but apparently this is not compatible with the Alpine. Has anyone else experienced this issues? Please advise.tacx