Tacx Vortex Orange Light and cannot be detected at Utility app

Hi All,

Just got back to use my smart trainer again this morning but I found that the trainer was flashing red and green, sometimes orange at that moment.

I googled and found the way to fix it via firmware update here https://blog.nihilisme.ca/amber-orange-light-on-tacx-vortex/amp/

I updated and waited about a half of an hour, since it seemed did not work, I push the cancel button..

And now my trainer showing a orange light and I cannot detect it with my phone.

Top Replies

husnanr over 3 years ago +1 verified

Anyone experience something like this?

Have tried to call the customer support, but he said only to plug and unplug the cable, I tried this but no luck..

All Replies

+1 husnanr over 3 years ago

Anyone experience something like this?

Have tried to call the customer support, but he said only to plug and unplug the cable, I tried this but no luck..

0 Alex Masalovich over 3 years ago

Try the utility from TTS4 (requires a computer running Windows and ANT+ antenna):

https://drive.google.com/file/d/1b5mdUzx05YcaqpMHQUSwmH7ALOmfZ1wA/view

When using the utility, you need to turn off the Internet and specify the path to the bin file of the firmware. Firmware files (versions 0.2.7 and 0.4.3) can be found here:

https://drive.google.com/file/d/15FuCzenzBD93uRCLI6yxNGhqr_5hJ6Md/view

0 husnanr over 3 years ago in reply to Alex Masalovich

HI Alex,

Thank you so much for your help,

Just tried your suggestion but the app still can't detect the Vortex..

The pop up still saying to connect to my Vortex.

0 Alex Masalovich over 3 years ago in reply to husnanr

What app are you talking about here? Did the utility (TacxUpdate.exe) on your computer detect your vortex?