Tacx Flow - Recent Threads

RE: importing GPX routes in Tacx desktop app gone.

9644682 — Mon, 26 Oct 2026 19:50:09 GMT

Garmin has discontinued this feature. I hope they rethink their decision. Otherwise I will end my premium subscription, because I started it to ride my tracks (holiday, daytrips) on the smart trainer before. It is really annoying and it is incomprehensilbe

importing GPX routes in Tacx desktop app gone.

5309944 — Mon, 26 Oct 2026 15:23:11 GMT

I Do not find the import function for gpx routes that I drive normally outside for training. I paid for the premium package only for this function. and now it seems to be gone.

So I bought a 2000€ trainer for nothing ??

I hope it was a mistake on garmin side...

GPX route import in Tacx Training: removed? cloud.tacx.com/#/import-file now redirects to Settings

5545653 — Tue, 20 Oct 2026 02:20:53 GMT

hi everyone,

I have a Tacx Flow trainer and an active annual Tacx Premium subscription. I use the Tacx Training app on an iPad and I also have the Windows desktop app. I'm trying to ride my own GPX route, but I can't find any way to load it.

What I tried:

1. Uploaded the GPX as a course in Garmin Connect (web, from my Windows PC). It does not show up in the Tacx Training app on the iPad. As far as I can tell, only scheduled workouts sync from Garmin Connect, not courses.
2. An older answer from a Garmin moderator on this forum says to import the file at cloud.tacx.com/ and then find it under New Ride > GPS > My GPS Rides. That address now just redirects me to the Subscription & Settings page, and the only menu items on Tacx Cloud are Subscription & Settings and Support (screenshot attached).
3. The older app descriptions listed "Import your Strava routes or create GPS workouts" as a Premium feature, but I can't find that line in the current store listings.

My questions:

- Is anyone currently able to import their own GPX routes into the Tacx Training app (iPad, Mac, Windows or Android)? If yes, where and how?
- Does anyone know if Garmin officially removed this feature? Is there an announcement or date?
- If it is gone, what are you using instead to ride your own routes with a Tacx trainer?

Thanks in advance for any help.

RE: GPX route import in Tacx Training: removed? cloud.tacx.com/#/import-file now redirects to Settings

Terracota1975 — Mon, 26 Oct 2026 02:36:57 GMT

Soy usuario de una bicicleta inteligente Garmin Tacx NEO Bike Plus y utilizo el ecosistema Garmin para entrenar y mejorar mi rendimiento ciclista. Una de las posibilidades más interesantes de este equipamiento era poder recorrer virtualmente rutas reales, incluidas aquellas que había realizado previamente o descargado de otras plataformas, mediante la importación de archivos GPX.

La eliminación de esta funcionalidad supone una limitación importante de las posibilidades de entrenamiento del producto. Impide aprovechar de la misma manera las rutas personales y dificulta reproducir recorridos reales, especialmente para aquellos usuarios que desean entrenar puertos de montaña y simular sus pendientes con la resistencia de la bicicleta inteligente.

Considero especialmente decepcionante que un producto de gama alta, como la Tacx NEO Bike Plus, vea reducidas sus posibilidades de uso por la retirada de una función de software que aportaba un valor añadido significativo al equipo.

Asimismo, esta decisión genera dudas sobre la continuidad de las funcionalidades del ecosistema Tacx y sobre la capacidad de los usuarios para seguir aprovechando plenamente el material adquirido. La posibilidad de importar rutas propias no es un detalle accesorio para muchos ciclistas, sino una herramienta relevante para personalizar sus entrenamientos.

Por todo ello, solicito formalmente:

Una explicación clara de los motivos que han llevado a retirar la importación de archivos GPX en Tacx Training.
Que Garmin reconsidere esta decisión y valore restablecer la funcionalidad.
Que, si no está previsto recuperarla, se ofrezca una alternativa oficial que permita importar y recorrer rutas GPX propias utilizando la Tacx NEO Bike Plus.
Información sobre las opciones que tienen actualmente los usuarios para reproducir sus rutas personales con simulación de desnivel y control automático de la resistencia.

Entiendo que los servicios digitales pueden evolucionar, pero considero que la retirada de funcionalidades relevantes debe ir acompañada de información transparente y de alternativas razonables para los clientes que han adquirido equipamiento basándose en las prestaciones de su ecosistema.

Espero recibir una respuesta concreta a esta reclamación y no únicamente una remisión genérica a las funciones actualmente disponibles.

RE: GPX route import in Tacx Training: removed? cloud.tacx.com/#/import-file now redirects to Settings

3913729 — Sun, 25 Oct 2026 22:21:17 GMT

Update: I emailed Garmin and they said they will give me a pro-rated refund on my premium subscription. Currently waiting on that. I also did some research, and you can ride with your smart trainer directly from the courses you created on Garmin Connect using your GPS tracker for free. I have an Edge 530 and a TacX Neo Smart bike. Here is what I did to get it to work:

1.) On your Garmin GPS (aka: my Edge 530) create a New Activity Profile for your Indoor Trainer. This important step was not mentioned on a lot of tutorials, and caused me some frustration as once I went to start my ride it put me at my current GPS location, not the trailhead. Using the Indoor Trainer activity profile turns off the GPS tracker.

2.) Pair your Edge 530 to your Smart trainer directly (lots of YouTube, instructions on the web how to do this)

3.) Follow the instructions out there on how to ride a course on your smart bike using your Garmin Edge 530 (or whatever Garmin you have)

A word of caution: there are plenty of complaints out there about very abrupt elevation changes when you hit the hills. I haven’t actually tried a whole ride using this method, but I did verify the steps above allowed me to start the course I initially created to use in the TacX app.

Good luck hope this helps

RE: GPX route import in Tacx Training: removed? cloud.tacx.com/#/import-file now redirects to Settings

9041000 — Sun, 25 Oct 2026 12:42:51 GMT

I have just renewed my full subscription and find that I cannot import GPX files to the Tacx Desktop app.I last used this app in Apr 2026. Whilst I could use this facility then I discovered that the search facility for my GPS routes did not work for courses that I had created pre Garmin. I discovered then that Garmin provided little help or interest in this problem.Further more I can no longer access the courses I created prior to Jan 2026. They appear in activities but there is no link. It only directs you to Garmin Connect, which does not connect.Like others have stated this is my main interest in this platform. I previously used this to function to plan and virtually ride the LEJOG before completing the actual. This was very useful preparation.I fail to understand why this has been removed. It would be interesting to hear Garmin's explanation for removing this.If this facility has been permanently removed then, I will be looking for my subscription refund from Jan 2026 and a refund for my tacx Neo 2T Smart Trainer although no so smart now. My experience in Jan 2026 when this issues started to surface was Garmin had no interest. The support team were all very pleasant, but my concerns were only noted and action depended on the volume of concerns raised. Clearly Garmin's room 101.

RE: GPX route import in Tacx Training: removed? cloud.tacx.com/#/import-file now redirects to Settings

5545653 — Fri, 23 Oct 2026 00:13:13 GMT

La unica forma de poder hacer la ruta que cargue, fue con mi Garmin asociado y enlazar el Ciclocomputador con el Rodillo, pero lo malo es que no emula la pendiente de la ruta ... seguimos mal ... creo que me saldre de la suscripcion.

RE: GPX route import in Tacx Training: removed? cloud.tacx.com/#/import-file now redirects to Settings

3913729 — Thu, 22 Oct 2026 22:34:19 GMT

Good point. We need to be reimbursed for the portion of our subscription that we paid for and is now completely useless to us. Definite breach of contract. We paid for a service, and now Garmin is no longer providing the service we paid for.

RE: GPX route import in Tacx Training: removed? cloud.tacx.com/#/import-file now redirects to Settings

6688456 — Thu, 22 Oct 2026 21:59:40 GMT

Firstly I can confirm that existing Tacx GPS are not supported as all my GPS rides uploaded and ridden before have ALL been removed and cannot be accessed. As per the other user the ability to ride My personal GPS routes was the only reason I paid for the premium subscription. I propose to now end my premium subscription and will seek to be reimbursed for the future months I have already paid for. I believe Garmin should have informed subscribers about its decision to remove the personal GPS routes before doing so rather than paying customers having to ask why they can no longer use imported GPS routes. Poor customer care to say the least if not breach of contract of contract.

RE: GPX route import in Tacx Training: removed? cloud.tacx.com/#/import-file now redirects to Settings

3913729 — Thu, 22 Oct 2026 21:25:34 GMT

Thank you for the response. Very disappointing decision, and I hope Garmin reconsiders. This is a crucial feature for those athletes looking to train on specific local routes. It is literally the ONLY reason I paid for a premium subscription, so I have canceled my renewal. Would happily re-subscribe if you reinstate this feature. My existing Tacx GPS route (that has been in the Tacx app for several years) was deleted, so I am confused by the statement that existing Tacx GPS rides remain supported. It is clearly NOT the case.

RE: GPX route import in Tacx Training: removed? cloud.tacx.com/#/import-file now redirects to Settings

Garmin - KS — Thu, 22 Oct 2026 20:58:08 GMT

Thank you all for taking the time to report this! I can confirm that the My GPS Rides/Import GPX feature has been discontinued. Existing Tacx GPS rides remain supported, but the ability to import new GPX routes has been removed.

RE: GPX route import in Tacx Training: removed? cloud.tacx.com/#/import-file now redirects to Settings

4277935 — Thu, 22 Oct 2026 16:41:31 GMT

Hi. The Indoor-Season started and I have the same issue. Neither via Iphone App nor WIndows Desktop App this feature seems to be available. To me it is crucial to prepare for challenges and events next year. I need this feature. If any one of Garmin is involved or reading this, could you please clarify or better introduce this feature again?
I am still missing an ohter feature to overlay a downloaded film over the workout screen like it was available 2-3 years ago and now it seem's the upload GPS feature has been removed as well.

kind regards

Marcus

RE: GPX route import in Tacx Training: removed? cloud.tacx.com/#/import-file now redirects to Settings

3913729 — Thu, 22 Oct 2026 03:59:19 GMT

Same issue. Used to have a GPS ride uploaded on my TacX app. Have had a premium account for years. Now my GPS ride is gone and I get the same error as you trying to re-upload

RE: GPX route import in Tacx Training: removed? cloud.tacx.com/#/import-file now redirects to Settings

3913729 — Thu, 22 Oct 2026 03:57:36 GMT

Same issue. I have had a premium account for years, had a GPS route uploaded that I rode often from my iPad, logged in the other day and my route was “POOF”…….gone 😞 Getting sent to the settings menu repeatedly as you are trying to follow their directions to upload. There is no “import-file” menu. It seems to have happened when they “gave” me some free upgrade to HD. I don’t need HD. I need my saved GPS route back. So frustrating. Won’t continue to pay for premium if they can’t support uploading my own GPX from my own Garmin device.

RE: GPX route import in Tacx Training: removed? cloud.tacx.com/#/import-file now redirects to Settings

6688456 — Wed, 21 Oct 2026 22:03:24 GMT

I’m experiencing the same problem in the last few days. The gpx routes I previously used suddenly refuse to download. Have you found out an answer as to why this has happened or what the fix is.

RE: Taxcs Flow

1297206 — Tue, 28 Jul 2026 21:16:20 GMT

Taxcs Flow

1297206 — Tue, 28 Jul 2026 21:14:17 GMT

Hallo zusammen,

ich habe meinen Tacx Flow Smart mit meinem Cervélo Rennrad (Scheibenbremsen, Steckachse) aufgebaut und bin mir nicht ganz sicher, ob alles richtig montiert ist.

Nach einigen Versuchen sitzt das Rad jetzt mittig im Trainer und der Reifen läuft sauber auf der Rolle. Die Steckachse ist vollständig eingeschraubt und fest angezogen. Allerdings bin ich unsicher, ob die Adapter bzw. Distanzhülsen korrekt montiert sind und ob das Ganze so aussehen muss.

Könnt ihr euch bitte die Bilder ansehen und mir sagen, ob die Montage korrekt aussieht oder ob euch etwas auffällt?

Vielen Dank schon einmal für eure Hilfe!

Supporto bici da corsa rulli

1504432 — Thu, 14 May 2026 14:56:16 GMT

Buongiorno,

Vorrei vendere le mie 2 ruote della bici da corsa ma mi dispiace venderne solo 1 per tenere l'anteriore sui rulli. Posso sostituire la ruota anteriore con un supporto che mi faccia stare la bici in orizzontale?

Grazie

CLimbPro eta is way out

7923149 — Mon, 04 May 2026 03:59:39 GMT

Climbpro used to give an accurate view of timeto completion. Accurate in the sense it used current power numbers to calculate remaining time required at that power. For last 9 months or so it has been way out, always under estimating time to complete the climb

eg cant paste the file, doing Luz Adiden climb, at lowwatts, 300+ m climb remaining, eta of 3 minutes

Tacs training app became extremely slow

AlonGluska100 — Thu, 09 Apr 2026 03:29:12 GMT

In the last 2 months it takes the app 10-20 minutes to start. Every step is extremely slow.

Any idea?

Tacx premium payment getting declined

2736061 — Fri, 23 Jan 2026 05:39:16 GMT

Every time subscribe to tacx premium subscription my card getting declined when I was contacted to Bank they r saying that is merchant declined please slove my problem

TacX workouts in Training Peaks on Strava

VickiWDixon — Sun, 04 Jan 2026 23:34:05 GMT

How can I connect my TacX workouts in Training Peaks Virtual, which I do on my Windows 11 laptop, to Garmin Express or Strava? I want records of my indoor rides on Strava.

RE: TacX workouts in Training Peaks on Strava

Garmin - AL — Mon, 12 Jan 2026 00:28:24 GMT

You can achieve this by linking your Tacx Training app with Garmin Connect. Then you will need to link Strava and Training Peaks to your Garmin Connect application: Steps to Link Your Garmin Connect Account with Strava

RE: Tacx Training Desktop App keeps shutting down after showing main window for 5 seconds

9134166 — Tue, 16 Dec 2025 21:15:44 GMT

Ok for future reference I figured the problem out.. or at least.. AI did ;)

Root Cause (final)

AntService.exe crashes because WMI event subscriptions are broken on your system

Specifically:

AntService tries to create a WMI watcher for Win32_PnPEntity
WMI throws WBEM_E_INVALID_CLASS
AntService doesn’t catch the exception
.NET aborts the process
Tacx shuts down seconds later

This is 100% deterministic and reproducible.

Why reinstalling Tacx alone does NOT fix it

Tacx ships AntService as a packaged Windows App
The crash happens before any Tacx code can recover
The problem is in Windows WMI, not the app

That’s why:

Reinstalls don’t help
Driver updates alone don’t help
Tacx closes “mysteriously”

✅ Correct Fix (Do This — In Order)

1️⃣ Repair WMI (mandatory)

Open Command Prompt as Administrator:

If it says inconsistent (likely):

Reboot.

2️⃣ If AntService still crashes → reset WMI

Reboot again.

⚠️ This is safe and commonly used by Microsoft support.

3️⃣ Rebuild WMI performance counters (often required on Win 11 24H2)

Then:

Reboot.

Tacx Training Desktop App keeps shutting down after showing main window for 5 seconds

9134166 — Tue, 16 Dec 2025 08:21:28 GMT

Shortly after starting the desktop app it keeps closing on me as if scripted after connecting to a profile server or something like that. Tried about everything to resolve this; repair app, reset app, reinstall app, disable Windows Defender etc etc.

Never has done this before for the last so many years.

Started after December 15 20205.

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