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Problem pairing Vivsport to Samsung Galaxy

Hi ,

I bought a Vivosport for my mother and, over the phone, I'm trying to help her pair it but there's a problem. The connect app finds the vivosport but when she types the number rin to connect that is displayed on the vivosport it says the codes are incorrect.

Also the displays in French how can she change that ? !

Unfortunately, she hasn't got a laptop or anyway of getting to a library etc to update the drivers. Any ideas what she can do or suggestions?

0 Garmin-AmberD over 3 years ago

Hello! To change the language please follow this link.

System Settings As for pairing. Are you typing the code that you are seeing on the watch face? If it's failing because of the code generally the code popping up on the watch itself is not being typed in correctly. Are you also pairing into the Garmin app or the Bluetooth settings?

0 9757624 over 3 years ago in reply to Garmin-AmberD

Hi yes the code on the watch face is the one she types in (even though confusingly it says try 0000 retc on the app). We are trying to pair directly to the app - I havent tried pairing in the blutooth settings first - could that be the problem ?