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no connection between watch en phone att all

Vivosport is found on my phone..Installation didn`t finisch.No connection. I have on my watch the connectingsign used. everything done so as told .

Before I had many times a number in the display. I already have restarted my phone and also the watch. i already read all instructions. i had already tried many times. I have already enough power on both.

Is my watch broken?

0 Garmin-AmberD over 3 years ago

Hello! Are you pairing through the Bluetooth of your phone or your Garmin App?

0 Mariska.Kok.Staps over 3 years ago in reply to Garmin-AmberD

Yes ,already done. Befor I had no problems. I coud solve it befor with bluetooth on and of. Should the problem come from my. Huawei phone. Some update???

0 Garmin-AmberD over 3 years ago in reply to Mariska.Kok.Staps

Could you please try this:

Open the Garmin Connect Mobile app,
Select the 3 BARS at the top left corner, then tap Garmin devices
Tap on the device name
Tap the 3 dots on the upper right-hand corner and select remove.
Open the Android phone settings
Look for app/application manager and select it
Tap on connect > storage > clear cache.
Power Phone completely down and then turn it back on
While phone is turning on, please put the device in pair mode
Press and hold the touchscreen to access the menu
Swipe screen and select
Select
Select Pair Now
Open the Garmin Connect mobile app and add device