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activities are not uploading to Garmin Connect from vivosport

There are no files in my Activity folder on my vivosport. I can see the walk I did in my device history and MoveIQ picked it up, but it did not sync the walk to my Connect account (via web or app). What I do know is that this usually happens when my activity saves when my device is low on battery - it was at 10% - any ideas how to sync this activity if there is nothing in that Activity folder?

0 seilogramp over 3 years ago

Make sure that you pressed start on the watch to start the activity, then stop and save when completed. Can't think of any other reason your activities weren't recorded. MoveIQ can be unreliable at times.

Recording a Timed Activity

0 pirate-pete_ over 3 years ago in reply to seilogramp

Yes, it definitely started and I stopped it and saved it when I arrived home. It confirmed it had saved the activity and it appears in the history. It just hasn’t synced. Today’s walk synced fine.

This has happened 3 times before, and every time the battery was low. Once it synced correctly once the battery had been charged, but that didn’t happen with the other 3 events.

I do on average 25 miles of walking a week, so I definitely know what I’m doing.

0 seilogramp over 3 years ago in reply to pirate-pete_

If it's in history on the watch, then it should be under D:\GARMIN\ACTIVITY\ when you hook your watch to a PC via USB. Can you look at that folder and attach to this thread? We might be able to see what is going on.

0 pirate-pete_ over 3 years ago in reply to seilogramp

As I said in my earlier post, that folder is empty. There are only two .FIT files on the watch and neither are in that folder.

0 seilogramp over 3 years ago in reply to pirate-pete_

Probably best to contact Garmin Support at this point. Also, I've split part of this thread to the vivosport forum, as this thread has strayed from the original subject.

0 pirate-pete_ over 3 years ago in reply to seilogramp

Yes, thanks! Was going to create a new thread, but my issue was exactly the same problem as the OP’s. I’ll contact Support as it definitely seems related to activities saved during low battery state

0 jayersgould over 3 years ago in reply to pirate-pete_

I'm having the same problem from time to time. What is the solution?

0 pirate-pete_ over 3 years ago in reply to jayersgould

No idea...it happened to me again yesterday, but worked last week

0 Essy over 2 years ago in reply to seilogramp

I started, stopped and saved activity. I have a VIVOFIT. The activity is no where to be found. Not on the Vivofit nor on the Garmin App. Battery is fully charged. I watched it recording activity, heart rate. I checked over the 30 minutes to ensure it was recording. And, it was. Any ideas?? I have been manually recording the activity. This however defeats the purpose.

0 Rod_R over 2 years ago in reply to Essy

I have found this, again with low battery, seems to clear itsself when a new activity is recorded.