Battery Faulty

I bought the Vivasmart 4 in 2018, the battery faulty & cannot charge, sent to the services centre, they told me this model cannot replace battery, have the replace the whole unit and it over warranty period so the cost RM438.00. Better I buy a new unit.

  • The design life of the device appears to be around 2 years (on my first model, the strap broke after about 2 years), and the construction of the tracker doesn't really allow aftermarket servicing (of anything, including replacing the strap, which is definitely a design flaw, because that and the battery have a limited lifespan by definition; technically some servicing is possible, but you have to melt/peel a lot of glue and then re-glue it once done). Their out-of-warranty replacement cost is really high relative to the price of a new unit, especially when all of the hardware is fine except the battery or strap, which actually could be swapped out pretty easily if Garmin allowed it. The combination of design choices and service costs for this particular model really aren't consumer-friendly.

    On the plus side, they have continued to use replaceable straps on their newer smartwatches, so we can hope they learned their lesson. That doesn't help those of us who have bought a Vivosmart 4 already; when requesting out-of-warranty  service, I suggest threatening to drop Garmin and instead switch to a competitor if they want to charge a lot for a replacement when a known design issue is why the device has failed (dead battery, broken strap), and just the failed component can't be replaced. It won't necessarily work, but they may be willing to offer a discounted service fee. If you do wish to stick with Garmin and can't negotiate a better fee, the out-of-warranty replacement cost is still cheaper than a new unit, and the replacement they send is a new unit, so it's worth paying the cheaper price for a replacement instead of the full retail price; you're not getting anything better by buying a new retail unit, unless you want to switch to a different tracker model anyway.

  • HI Mike here

    my vivo smart 4 is about two years old it still works just the screen is a bit dull can my watch battery replaceable it has two screws at the back not four.

    please let me know

    best regards

    Mike Dodds

  • HI Mike here

    my vivo smart 4 is about two years old it still works just the screen is a bit dull can my watch battery replaceable it has two screws at the back not four.

    please let me know

    best regards

    Mike Dodds

    Hello! The Vivosmart 4 does not have a replaceable battery. 

  • You need to first make sure that the problem is actually your battery. There are a number of components that work together to power your laptop, so you need to rule everything else out. Start by plugging in your computer to see if the LED light shows power going to the laptop. If it lights up, your device is receiving power, which means your problem isn’t the cord or power source.
    If the light doesn't come on, check your cord. Many come in two pieces, so ensure that they are connected tightly. Also, try plugging it into a tested outlet that you know works. You'll want to make sure the place where the power comes into your laptop, also called the "jack," is secure and doesn't wiggle. Slope Game is a racing game on big slopes in which you try to get the highest score possible.
    One common problem for laptops is that they get bumped where the cord connects, which can cause the charging port to become loose or damaged. As a result, your laptop will fail to receive power and won’t charge the battery.

  • This isnt a Laptop. This is a garmin device

  • Yuasa lead-acid batteries are built to the highest standards. They are manufactured, in most cases to correspond with or exceed the vehicle manufacturer’s requirements and specifications. geometry dash

    Nevertheless, it should be clearly understood that wet (filled) lead acid battery is “a live” product. Whether it is in storage or in service, it has a finite life. All batteries once filled will slowly self discharge. The higher the storage temperature and humidity of the storage area, the greater the rate of self discharge.