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Vivosmart 4 HR backlight question

Just purchased a refurb Vivosmart 4 HR from Amazon.  Fairly happy with it except that I have difficulty reading the screen in a darkened room or in deep shadow. I have the back light turned up to max but can only just make out the time when I touch the screen and the brightness increases. The other screens are too dim to read.

Is this normal? or should I be able to easily read any of the screens in the dark when I touch the screen to increase the brightness?

  • Hi - experiencing the same issue with a refurb Vivosmart 4 HR+  from Red Rock UK.  Lovely item but compared to the Vivosmart 4 HR+ I have replaced the screen is dim and invisible in dark conditions.  

    Did you find a solution to your problem?  If so, could you help me?

    Thanks

    Maggie