Can’t tap into any menus on Vivomove style

I can’t access any of the menus on my 3 week old Vivomove Style.

i Can wake it up, swipe between menus (activities, wallet, settings, etc), but when I tap, I can’t get into them. I can’t swipe down from the top to get the three options of watch, wallet and do not disturb either.

Any ideas/tips?