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Daylight saving time not applied onto watch

2639031
over 3 years ago

In Europe we applied summer time this Sunday. I noticed that while my phone switched to new time, my Vivomove style showed the old one until the next (manual) sync.

1. This resulted my alarms being out of sync.

2. This could have been critical if I'm based on the wakeup call from my watch for reaching any services on time.

As a comment: yes, my connect app was running in the background (I explicitly allowed it in my android device).

  • 0 over 3 years ago

    vívomove Style/Luxe - My device does not display the correct time

    If that doesn't work, suggest syncing using Garmin Express or contact Garmin Support

    The device updates the time and date when you sync your device to a computer or mobile device. You should sync your device to receive the correct time when you change time zones, and to update for daylight saving time.

  • 0 over 3 years ago in reply to seilogramp

    Thanks for the quick answer.

    To be honest, there is no way around this:

    a watch has one main job: always showing correct time.

    If it doesn't detect DST change (which is pretty predictable, isn't it?) or timezone changes, I cannot rely on it. Manual sync is out of question when I'm sleeping, I think that doesn't need any further explanation (DST switch happens at 3am). The Garmin connect app is able to sync on its own, it should trigger a sync on DST/timezone changes right away.

    I work in SW QA and own several (non-Garmin) watches, none of them had this problem. 

  • 0 over 3 years ago in reply to 2639031

    Then definitely suggest contacting Garmin Support (call or chat for faster service) if you don't want to wait for a response here. I suspect we may start seeing many more of these issues being reported on this forum. Especially for watches, such as yours, that do not have internal GPS but have to rely on connected GPS.

  • 0 over 3 years ago in reply to seilogramp

    Yes, probably the sw stack is less prepared to initialize sync from phone side when needed.

  • 0 over 3 years ago

    Hello! With Daylight savings, the device needs to be force synced to adjust to the time on the watch. I apologize for any inconvenience this may cause.

  • 0 over 3 years ago in reply to Garmin-AmberD

    We have already filed a report on this. As stated above, a watch has one job (and it failed it). It seems that it's only the daylight savings change that can trigger this behavior (experienced with changing time and timezones on the phone).

  • 0 over 2 years ago

    Mine is almost the same issue - an hour ahead every time the watch is disconnected from the phone.  Watch thinks it is on daylight saving time (DST), but not all of Arizona observes DST.  When the phone is back in range, the watch goes back one hour to actual time. Frustrating - may have to return.  (Phone works perfect and does not observe DST.)  vivomove Style with 4.5 software.  Like you said - a watch must display the proper time.  I already got up thinking I was late and rushed to work and found I was an hour early!  Not as bad as being an hour late in the fall.