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Activity tracking and hands adjustment

I have selected 6 activities in Connect to be available on my Garmin Vivomove Luxe. When I enter Activity Mode on the watch, the only activity I can select there is "running". I have Vivomove HR as well and there it works fine but the Luxe fails. There is a small animation of a running person that stops running as I try to swipe for other activities. I looks like a part of the software "locks".

I have tapped around a lot on the watch since I got it, and been in and out of the Connect app a lot. Maybe that is the reason that I have had to realign the hands many times during less than 2 DAYS? I cannot understand why that must happen so often. I have done it fewer times i total on my HR that I have owned for 2 YEARS!

I love the looks of the Luxe version that I have in Stainless steel with a Milanese bracelet. It is the main reason that I bought it, and the bigger hitten display as well. But, it is an expensive watch and if it does not do activity tracking and if I will have to realign hands daily (as I see others commenting on) I will definitely hand it back to Garmin and get my money back. However cool and stylish, if it does not work as promised its not worth any money at all.

I do hope that you at Garmin read this and ACT Quickly! This is NOT OK on such a high end product. I want to see that you are actively and intensely working to debug and release a muck more stable software.

It would be a pity to hand it back, but the stylish and cool design deserves A Software at the same level.

Top Replies

KulanSyd over 4 years ago in reply to Molstie +1 verified

Thanks for the advice. It seems weird that others have the same problem and that Garmin does not seem to adress it. The software side does seem to be of lower quality than the hardware.

I will try the…

All Replies

0 Molstie over 4 years ago

Only selection is "Running"; I don't have this problem. However, more people on the forum reported it. See the last replies here: https://forums.garmin.com/sports-fitness/healthandwellness/f/vivomove-luxe-style/214201/unable-to-start-an-activity-on-vivomove-style

Realign; I have to do this one or twice a month. But on the forum there are some people with the same problem: https://forums.garmin.com/sports-fitness/healthandwellness/f/vivomove-luxe-style/214562/vivomove-style---hands-need-realignment-1-5-times-a-day

I have exactly the same model. It works fine for me, I am very happy about the watch. The two points you mention are not by default, but a bug. It is suggested in the forum to reset your watch. I don’t know if this solves the problem, but you can try it.

0 fwmone over 4 years ago in reply to Molstie

At least it's worth a try, because it definitely does not happen on every watch. Mine (also Luxe) works mostly fine, too.

+1 KulanSyd over 4 years ago in reply to Molstie

Thanks for the advice. It seems weird that others have the same problem and that Garmin does not seem to adress it. The software side does seem to be of lower quality than the hardware.

I will try the resetting and report what happens.

Now I have made a full reset, started all over and now it works. . I do not know how the hands alignment will develop, but the activities can at least be selected as intended.

For now I am happy and can thus confirm that a full reset worked - for me!

0 fwmone over 4 years ago in reply to KulanSyd

In my experience, software quality has always been a problem for Garmin products. At least in the last four years in which I use them quite intensively. Even more annoying is that obviously no one takes care of this forum. Anyway, glad it helped.