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Can not connect to Garmin Express

I picked up a vivomove HR that is a few years old. I got it set up fine using the android connect app but when I try to add it to the Garmin Express PC app - express can't find it. The battery charge icon is lit on the watch so it is definitely connected to the PC. Any advice? I am sure there are firmware updates needed.

Top Replies

Batman over 1 year ago in reply to Al P +1

I guess you are better off contacting Garmin Support. They do have people monitoring the forums and occasionally they jump in, but you cannot assume they will do it all the time.

I have had good success…

All Replies

0 Batman over 1 year ago

Can you see the watch as a storage device in Windows, as if it were a USB memory stick? If not, then Garmin Express will not see it either. Be aware that an antivirus may block access, if you have it set to scan storage devices when attached to a USB port.

0 Al P over 1 year ago in reply to Batman

Yes, that is the issue, device manager says it is an unknown device and that drivers are not installed. Does anyone know where I can get the windows 11 drivers?

0 Batman over 1 year ago in reply to Al P

I do not think the Garmin watches need any specific driver. The operating system should see them as a storage device, then when you open Garmin Express, it takes over and connects to the watch to sync and do software updates. I do not have yet any computer with Windows 11, sorry.

0 Al P over 1 year ago in reply to Batman

Thanks. The OS does not see it because it says it has no drivers. Must be a windows 11 issue

0 Batman over 1 year ago in reply to Al P

I guess you are better off contacting Garmin Support. They do have people monitoring the forums and occasionally they jump in, but you cannot assume they will do it all the time.

I have had good success contacting them through their support chat.

0 Al P over 1 year ago in reply to Batman

Thanks.

0 2952782 over 1 year ago

Hi, reading the official manual there is no reference to garmin Express. It seems some watches are not designed for Garmin Express.