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Garmin strap skin irritation

Hi guys I have just bought vivoactive 4 and the band seems to have given me skin irritation. I have read the link from Garmin on what to do i.e clean with alcohol, wear on other wrist, clean, keep loose etc but it still irritates the skinRolling eyes. So I have contacted Garmin, yet to hear from them. But was wondering what solutions do they give? As I've read someone got a 10% discount on accessories which will make me angry as I spent a lot of money and don't plan on spending more, it should work out the box plus it's not like their belts are cheap. anyway not looking for China straps as you don't know what cancer it's carrying. Just would like to know if Garmin has provided a viable solution? Thanks.