This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Vivomove HR watch not scrolling smoothly/not syncing

First I apologise if this questions has been asked but I can not find any answers.

My Vivomove HR watch on occasions does not respond when double tapping the screen. When/if it eventually does, the scroll feature across the watch jumps and moves very slowly as opposed to the smooth scroll which should happen.

It can take hours for this to stop and return to normal. Any ideas why this may be the case?

It also regularly drops out of syncing with my iphone 7. It is always in range of the phone but often can not detect a device. Again any ideas are greatly appreciated.

Thanks

0 9119751 over 4 years ago

Having the exact same issue of Vivomove HR recievee as gift only 2 days ago. Hasn't even worked well for 24 hrs. Any resolution?

0 9119751 over 4 years ago

Having the exact same issue of Vivomove HR recievee as gift only 2 days ago. Hasn't even worked well for 24 hrs. Any resolution?

0 9825404 over 3 years ago

I have the exact same issue on vivomove HR. The software is unusable. Step counter does not work properly at all, device regularly becomes unresponsive and is very slow scrolling through screens. Sending back to the place of purchase for a full refund.