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Battery doesn't charge at all


My vivomove 3S is only 3 weeks old, I have charged it 3 only times, everything have worked fine so far. But now nothing! I have cleaned it, tried to put plug on and off several times. I read somewhere here that need to do that over 30 times and done that more than that. Nothing seems to be broken or so. Have anyone have an idea what i supposed to try or just send that back?