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Vivofit Jr3 not upgrading to 2.70

I have had the screen freezing issue for about a year.  There is finally a solution which is to install software version 2.70, however when I sync my watch with phone the download cloud appears for a while then goes away.  Checking the version using my phone it still says version 2.50.

This is ridiculous that the watch has been basically useless for over a year now, and the fix developed isn't installing as needed.