Hi, I recently had to replace my son’s battery and it appears his data is still on his watch. However, I had to get a new phone and now I can’t seem to pull up his old profile with his rewards etc.
when I attempt to pair his watch with my new phone it’s trying to add a new kid. Then I get the message to say the kids band is already linked to another account.
my question how can I pull up my kids original Account as it’s no longer showing up on my app?