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JR2 stuck on WIFI icon

JR2 firmware version on Ipad is 3.0, not sure which version JR2 has.  

It stuck on WIFI icon.  It switches between step and wifi icon.  

If I press 5 times and release the button,   Bluetooth Sync icon with number appears. If I am lucky enough,  iPad App  pops up a pairing dialog and then JR2 displays an 'recycle/refresh' icon - two half cycle arrows.  This icon hang on around 20 minutes already

And suggestions

  • Hello! Can you remove the device from the app and the Bluetooth settings if it shows up there. Then hold the button for 1 min on the watch so it can reset then pair it back to the app again. If this does not work, can you pop the batteries out of the watch and leave it out for 10 min.