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Garmin Vívofit jnr not syncing

I bought my 10 year old a Garmin vívofit jnr watch for Christmas and it will not sync. I get this error message. I have replaced the battery tried to reset but nothing works. Can anyone help me? As I will have to return it ciq.forums.garmin.com/.../1458437.jpg
  • My boys stopped syncing and now shows the same message from a few days ago as well. Around the same time as Connect Mobile for Android updated.
    I've rebooted and hard reset it with no luck.