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Vivofit Jr Redeeming Rewards

I recently purchased 2 Vivofit jr devices for my boys. We have set up chores and rewards and they have earned enough coins to now request a reward. We have logged into the app and selected request on the reward of choice and it is just sitting there saying "requested". Can anyone please tell me where the request gets sent to and how to approve it? I don't have a Garmin device myself and it isn't going to my email or anything.... PLEASE HELP!?!