Vivofit jr. 2 syncs but no activiyu data is transferred

Got my son a Vívofit Jr 2. Initially the sync process went fine, showing the detailed activity and sleep for each day.
Since last week when it syncs to my Garmin app on iOS the process seems to go ahead normally but only steps are shown with no information at all on the activity and sleep screens.

Any tips on how to fix this?

thanks

Gabriel

Top Replies

Garmin-Blake over 1 year ago +1 verified

If any users are still experiencing this after the latest vivofit jr. app update, please reach out to us through support.garmin.com for assistance. We will need to gather logs from your app that we would…

All Replies

0 gracah over 2 years ago

Since upgrading to the latest firmware the app can o my show today’s steps and activity minutes.

No data at all in the activity or sleep graphs.

Also, today’s data is not retained - it only ever shows the last day.

Am I the o my one experiencing this...?:eek:

0 Bloodlock over 2 years ago

Same for me with Garmin Forerunner 630. Latest software Version 7.70.0.0 and I can see my 2 latest running activities on the watch, but on the mobile App and on the website they are absent. Only the steps have bee transferred.

0 uskiwi over 1 year ago

I am having the same issue. No data since Feb 26

+1 Garmin-Blake over 1 year ago

If any users are still experiencing this after the latest vivofit jr. app update, please reach out to us through support.garmin.com for assistance. We will need to gather logs from your app that we would not ask for in a public forum.

0 9329101 over 1 year ago in reply to Garmin-Blake

I am also having this issue now

0 3078525 8 months ago in reply to Garmin-Blake

We're having that problem. It's a new watch. It talks steps, but no sleep nor data on iPad

0 9155277 4 months ago in reply to Garmin-Blake

Same problem as others. No sleep data or other rewards being received. Steps also missing. Very unreliable product. Fitbit I have is 1,000 times better.

0 3213961 2 months ago in reply to Garmin-Blake

Same issue - activities not updating on the app but shows on watch

0 3696973 2 months ago in reply to 3213961

Same issue