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Vivofit 4 stuck in a screen loop after replacing batteries

I'm having the same issue as described here: https://forums.garmin.com/sports-fitness/healthandwellness/f/vivofit-4/246071/vivofit-4-stuck-in-a-screen-loop-after-swapping-batteries-phantom-button-touches. The Garmin representative responded with a direct message to the poster that is not visible. Please advise. Thanks!