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Pairing issue w/ vivofit 2

Could failure to pair be caused by a low battery on my vivofit 2? I have not worn it for a very long time and I think this is a new phone. The device shows in my bluetooth listing of paired devices, but none of the data for yesterday shows.

0 seilogramp over 2 years ago

Make sure that when you pair you do not use the Bluetooth settings on the phone, juts the Garmin Connect app. You might need to go through the re-pairing process using these directions and make sure you have not logged in to Garmin with a different user account. Data is Missing from My Garmin Account After Syncing

Verify that you're running the latest release of Garmin Connect Mobile iOS.
In the Garmin Connect app remove Garmin - More > Garmin Devices > select your Garmin device > Remove Device
On your iPhone go to Settings > Bluetooth > select your Garmin device > Forget This Device
If you have any other mobile devices (phones, tablets) nearby and paired with the Garmin, also do the same there - Settings > Bluetooth > select your Garmin device > Forget This Device
Restart iPhone
Restart Garmin
Place your Garmin in pairing mode - depends on model, but usually hold MENU > select Pair Phone.
Pair using Garmin Connect, not your phone's Bluetooth settings.

If still no joy, might need to contact Garmin Support