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Vivofit 4 Step Counter not reset zero at the end of the day

JWHK
over 3 years ago

Hi all, just used my Vivofit a couple of days as backup and found several issues

I use my Fenix 5 when I go outdoor or to track exercises (Run, Walk, etc)

Steps and other data are tracked and recorded and sync to Garmin Connect

When I go back home I don’t wear my Fenix 5, so I use my Vivofit 4 so as to keep tracking steps and monitor sleep

1. After steps are recorded and sync from Garmin Connect/Cloud. On the Vivofit 4, steps kept on accumulated accurately which is fine. But on the display itself, the steps do not zero at midnight and kept on accumulating on 2nd day. (However steps sync to Garmin Connect show accurately though and not accumulating/bringing over to next day)

2. Even after syncing, the Vivofit 4 screen still shows the total steps from yesterday + today

Wonder if some of you might experience the same?

Hope a simple firmware update from Garmin will fix this.

  • 0 over 3 years ago in reply to 4921508

    That was my experience as well when it did happen to me. It was always triggered when I manually synced it around midnight and it always corrected itself through an automatic sync (which I think has error correction built in), sometimes 2 or 3 days later. After that it worked just fine, I was always careful not to sync it manually close to midnight. That is to say, it wasn't a battery problem. 

  • 0 over 3 years ago in reply to 4921508

    I am having exactly the same problem. Device steps not resetting, app steps are correct.

  • 0 over 3 years ago

    It happens to me as well, that Counter is not reset next day and new steps are together. But I do not do sync around midnight, but morning (In Garmin connect is OK in detail, bud day overview is bad as well) It is very irritating and annoying, I hope, that Garmin will come with firmware fix soon.

  • 0 over 3 years ago in reply to Garmin-AmberD

    I am also having issues with mine not keeping track of my steps accurately.  I have synced it to my phone and the steps just disappear.  I did managed to get a few screen shots. Even if the # of steps were accumulated over a couple days, once they were logged in most were lost.  It starts back at zero at a weird time.  I do have my sleep set from midnight to 6 am, so that doesn't add up either.  Please help.  I want to love this but so far it is not reliable at all.  And also does it not keep current time?  Without syncing it ?  

  • 0 over 2 years ago in reply to 4921508

    In my case, the vivoactivhr is wrong and the app on my phone shows same wrong number. I had issues with getting the device wet and having lot of nuisances and battery going down several hours. Battery is not so bad now and yesterday I thought the step count was correct but it just kept on counting from yesterday. Date/time seem fine on the device. It knows the day changed. Just didn't restart step count to 0!!!