Vivofit 4 Steps stay at zero

New to the Vivofit 4 so maybe I have done something wrong...

Wearing it for 4 days now and the steps displayed are always 0.  When I sink to IOS it displays calories burned but no distance.  I started an activity manually and played baseball for 2 hours.  At the end is displayed time and calories but 0.00 distance. 

Am I doing something wrong or is this thing busted?

Thanks

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