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Vivoavtive 3. Flashing green bluetooth/phone icon

Hello. Getting really frustrated with my watch losing connectivity to my iPhone (XR). It started a couple of months ago and despite following all of the troubleshooting tips nothing worked. Then following a phone system upgrade lo and behold they reconnected.

All was going great until yesterday. No matter what I do I cannot get them 'speaking' to each other. It's definitely not the phone as it will bluetooth to other devices.

The watch is now just over 4 years old but I'm hoping that, unlike me, age is not the issue!

Any assistance would be greatly appreciated.

Top Replies

pshare over 1 year ago in reply to ArthurBurt +2 verified

Sometimes but it's not something you can count on. Call tech support. I find they're mostly excellent - at least in North America.

https://support.garmin.com/en-CA/ql/?focus=topics

All Replies

0 ArthurBurt over 1 year ago

Typo in the subject line. It should be Vivoactive3...of course.

0 pshare over 1 year ago in reply to ArthurBurt

The only time I've encountered your situation was when there was another device in the room with BT turned on. In my case it was my iPad. I would temporarily turn off the iPad's BT and the phone would connect immediately.

0 ArthurBurt over 1 year ago in reply to pshare

Thanks for responding. I tried that with no luck. It has reconnected eventually after multiple off and ons for both watch and phone. How long it last...I'll have to wait and see.

0 ArthurBurt over 1 year ago in reply to ArthurBurt

And it's happened again. Now 2 days with no connection between watch and phone. Are there any Garmin staff on here?

+1 pshare over 1 year ago in reply to ArthurBurt

Sometimes but it's not something you can count on. Call tech support. I find they're mostly excellent - at least in North America.

https://support.garmin.com/en-CA/ql/?focus=topics

0 ArthurBurt over 1 year ago in reply to pshare

Thank you! Much appreciated.

0 ArthurBurt over 1 year ago in reply to ArthurBurt

Seems it was a software issue. and although it took an hour to sort all is good again!

0 pshare over 1 year ago in reply to ArthurBurt

I'm curious.

Which software? Phone? Watch?

0 ArthurBurt over 1 year ago in reply to pshare

It was the watch. The software version was showing 0.00. So I was given a file to upload that ran the SW update. That was after going through all of the troubleshooting including going back to factory settings. All in it must have taken 45 minutes to resolve. But no issues now...fingers crossed.