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Floor count 0. Barometer test - Invalid. Is this hardware problem?

Floor count just with GPS - enabled

Hello! If your baro test is indicating invalid then this device will need to be exchanged. Are you by chance in the US or CAD?

0 4936428 over 3 years ago in reply to Garmin-AmberD

I bought this watch in US. But I live in UE, so I think I can't exchange

0 1962332 over 2 years ago in reply to Garmin-AmberD

Hello, I’ve always had issues with my watch giving incorrect elevation read outs and floor counts that were unreasonable. After looking through forums I’ve noticed that I may have this same problem, as I checked my barometer test and it’s invalid.

What can I do to fix this issue?

Thanks

0 Garmin-AmberD over 2 years ago in reply to 1962332

HI there! Are you located in the US or CAD?

0 1962332 over 2 years ago in reply to Garmin-AmberD

US - Wichita, KS to be more specific

0 Garmin-AmberD over 2 years ago in reply to 1962332

Thank you, I sent an email out to you!

0 9898795 over 2 years ago in reply to Garmin-AmberD

Hey AmberD, same problem with mine, I'm in Canada.

0 Sarah138 over 1 year ago

I have the same issue. Ran a barometer test and it came back invalid. No floor counts are being done unless on a walk with GPS enabled but wildly inaccurate. I'm in the UK.

0 pshare over 1 year ago in reply to Sarah138

Based on the first post in this thread, it seems to be a hardware problem. There are a couple of things to try:

1. Calibrate the elevation by choosing a floor climb activity but wait at least 30 seconds before starting it.

2. Install an IQ app that reports elevation. I've used this one in the past.

https://apps.garmin.com/en-US/apps/00678298-6672-4228-9c82-c9aa00e43df0

You could also try cleaning the barometer sensor port hole on the bottom of the watch near the button in a regular VA3 and in the middle of the watch on the VA music.

From a support email from Garmin in June 2020

Thank you for contacting Garmin International. I am happy to help you work through troubleshooting steps for your vivoactive 3.

The floors climbed feature is measured through an onboard barometer. Barometer readings can sometimes become skewed by large wind, pressure, or temperature fluctuations.

Please read these two articles:

The Floors Climbed Feature Is Not Accurate on My Watch

Steps to Calibrate the Barometric Altimeter on the vivoactive 3 Series Watch

I would first encourage you to clean the barometer port of your device by rinsing it under water or gently using a soft-bristled toothbrush or toothpick. Over time, this port can become clogged with sweat, dirt, sand, etc.

0 Sarah138 over 1 year ago in reply to pshare

Thank you! I have just installed the app you recommend. I think that's help prove my issue that the barometer has stopped working as it's not showing any data.