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Wi Fi error code 010

2305151
over 4 years ago

While searching for wi-fi networks, my venu watch ends up with the messaqge ' Unable to connect to wi-fi network. Error code 010.

This way, i can not add music-playlists to my watch ...

If you have any idea, how to solve this pls help

  • +1 over 4 years ago in reply to Garmin-Blake

    Same issue on venu, error 010. Bought garmin only due to Spotify, total flop. Fix this asap and revert back!

  • 0 over 4 years ago in reply to Garmin-Blake

    I have the same issue. It does not matter what wifi im trying to connetct, because the wifi search on the Venu is putting the error 101 code. 

    And from the app the connection is not working either.

    • Netgear N300
    • WPA/WPA2
    • 2,4GHz
    • Nothin has been customized
    • No
    • Bluetooth connection is working perfectly
    • Please reach me if you need anything, would like this problem to be solved
  • +1 over 4 years ago

    Hi everyone, I got a brand new Venu watch and I got solved this issue by changing my wifi security, I was using WEP security and I changed to WPA-PSK, after this modification I got connected successfully. Seems that Garmin watches does not support wep wifi security.

     

    Good luck guys!

  • 0 over 4 years ago in reply to Garmin-Blake

    Hello!

    I am having the same kind of problem with VivoActive 4 (just bought it)

    Here are the details asked:

    - Nitrospar 

    - WPA2-PSK

    - 2 4 GHz and 5 GHz frequencies supported

    - No settings have been customized

    - No

    - Bluetooth connection is OK

    - Yes

    Hope this issue is solved asap!

    Thanks!

  • +1 over 4 years ago

    I had this problem and solved it by making my wifi visible (wi-fi SSID was configured to be hidden in the router settings but I disabled this setting), didn't even need to restart the watch or re-add the wifi, it started to work right after I made the SSID visible.

  • 0 over 4 years ago in reply to Garmin-Blake
    • What make of router do you have?: 
      • Huawei E5787s - 33a
    • What type of WiFi security is in use (i e WEP ,WPA, WPA2, etc)?:
      • WPA/WPA2
    • What type of WiFi frequency does the router have (i e 2 4 GHz, 5 GHz, etc)?:
      • 2,4hz or 5 Ghz available, running on 2,4Ghz
    • Have any router settings been customized?
      • Nothing has been customized
    • Have you attempted to connect with any additional networks?
      • No
    • Did any issues occur when you paired the device via Bluetooth?
      • Bluetooth is working fine, no problem there
    • Do we have your permission to reach out by email to gather some information from you?
      • YES!
  • 0 over 4 years ago in reply to Garmin-Blake

    In addition to the previous comment, GPS does not work!

    I am having the same kind of problem with VivoActive 4 (just bought it)

    Here are the details asked:

    - Nitrospar 

    - WPA2-PSK

    - 2 4 GHz and 5 GHz frequencies supported

    - No settings have been customized

    - No

    - Bluetooth connection is OK

    - Yes

    Hope this issue is solved asap!

    Thanks!

  • 0 over 4 years ago in reply to Garmin-Blake

    Hi there, I'm having the exact same WIFI issue with my Garmin Vivoactive 4 that I have just bought last weekend. Below are my details:

    • What make of router do you have?: 
      • TP-Link Wireless Router Archer C5
    • What type of WiFi security is in use (i e WEP ,WPA, WPA2, etc)?:
      • WEP, WPA, WPA2.
    • What type of WiFi frequency does the router have (i e 2 4 GHz, 5 GHz, etc)?:
      • 2.4 GHz
    • Have any router settings been customized?
      • Nope
    • Have you attempted to connect with any additional networks?
      • Nope
    • Did any issues occur when you paired the device via Bluetooth?
      • Nope
    • Do we have your permission to reach out by email to gather some information from you?
      • Yes!
  • 0 over 4 years ago in reply to Garmin-Blake
    • What make of router do you have?: 
    • -Ubee EVW32C-ON

    • What type of WiFi security is in use (i e WEP ,WPA, WPA2, etc)?:
    • -WPA2

    • What type of WiFi frequency does the router have (i e 2 4 GHz, 5 GHz, etc)?:
    • 2,4GHz

    • Have any router settings been customized?
    • -No

    • Have you attempted to connect with any additional networks?
    • -Yes, without any success

    • Did any issues occur when you paired the device via Bluetooth?
    • -No

    • Do we have your permission to reach out by email to gather some information from you?
    • Yes, you can mailing me.
  • 0 over 4 years ago

    Me too, brand new out of the box today and I can't even connect it to my WiFi... Not ideal