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Heart rate terribly inaccurate.

I know when jogging uphill my heart rate is not 100. Unless I'm some sort if god. Please update the software! It is worn appropriately according to all the suggestions by the company. Has been restarted multiple occasions. Tge problem persists. I heard this is an issue for many women. Anyone else having this problem? Very frustrating. This was a Christmas gift and its had issues since i got it. Can't return it because it was a gift. No receipt.