Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Display timeout stuck on Always On after activity with v2.50

onetrev
over 3 years ago

After updating to v2.50, both Venu Sq devices in my household have this bug. After an activity the display timeout is stuck on "Always On".  If I reboot the device, then it goes back to the timeout setting it is set to "Short" until I start another activity. Of note is that these devices do have the setting of "Always On" during activities, but that should override the timeout setting after activities. This bug only started with v2.50. I can say that for sure because one of our Venu Sq devices had the new version and had the bug, whereas the other one did not until my update arrived today.

  • 0 over 3 years ago in reply to Garmin-Isabella

    Did it and it's the same. Nothing changes. After activity display stays always on.I am getting frustrated cause it's draining my battery a lot.  I am charging my venu sq on every third day. 

  • 0 over 3 years ago in reply to 9364831
    9364831 said:
    Did it and it's the same. Nothing changes. After activity display stays always on.I am getting frustrated cause it's draining my battery a lot.  I am charging my venu sq on every third day. 

    Okay, so sorry to hear it didn't work! May I reach out to your from Garmin? I would like to create a case for you. 

  • 0 over 3 years ago in reply to Garmin-Isabella

    Yes of course. Reach out to my email. Thank you a lot. Appreciate it. Grin

  • 0 over 3 years ago in reply to 9364831
    9364831 said:
    Yes of course. Reach out to my email. Thank you a lot. Appreciate it

    No problem! I have sent you an email!

  • 0 over 2 years ago in reply to Garmin-Isabella

    Hi Isabella... Update on this issue for my two Venu SQs. I recently changed the following setting:
    System -> Display -> Gesture -> Always On and the issue has been resolved.

    It was previously set to "Only During Activity". Then after a few days I changed my wife's Venu SQ to the same setting, and this change also fixed hers. Not sure if this will help Garmin troubleshoot and resolve this issue, but hopefully it will. Or if not hopefully this info helps some of the others with this bug.

  • 0 over 2 years ago in reply to onetrev
    onetrev said:
    Hi Isabella... Update on this issue for my two Venu SQs. I recently changed the following setting:
    System -> Display -> Gesture -> Always On and the issue has been resolved.

    It was previously set to "Only During Activity". Then after a few days I changed my wife's Venu SQ to the same setting, and this change also fixed hers. Not sure if this will help Garmin troubleshoot and resolve this issue, but hopefully it will. Or if not hopefully this info helps some of the others with this bug.

    Okay, thank you for this!