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Missed Call / Incoming Call issue

5203055

I own Venu 4 41mm for a few months now and I am pretty satisfied how it works.

But for some reason, the incoming calls just do not work properly no matter what the settings are. I only get Missed Call's vibration notification on my watch after the caller has already hung up.

It is really annoying, I didn't have this issue with my previous Mi Band 6 at all.

Here is my setup:

  • Garmin Venu 4 41mm @ 17.37

  • Xiaomi Mi 11 Lite 5G NE 8GB @ Android 14 / HyperOS 2.0.8.0

  • Garmin Connect 5.27

(but even the earlier versions of Garmin software had the same issue)

Things I've tried:

  1. Giving absolutely all App & Other permissions to Garmin Connect

  2. Setting "No restrictions" to Battery saver for Garmin Connect

  3. Keeping Garmin Connect app open at all times (in Recents), "locking" it and clearing all other apps

  4. Unpairing the watch from Bluetooth settings and re-pairing it again via the Garmin Connect app

  5. Adding Garmin Connect to Backround Autostart in HyperOS Settings

  6. Downgrading to Garmin Connect v5.15.2 (reportedly the last version working properly), but it doesn't have Venu 4 support

  7. Using exclusively Google Phone app & keeping it up-to-date

The phone and the watch are actually connected, I can use Find My Phone feature at any time, so the watch->phone link works fine.

However, incoming calls only trigger if I am actively using my phone or stopped using it recently. After a certain period of time (say 10+ mins) of inactivity, it stops working, almost as if Garmin Connect / HyperOS is killing phone->watch connection in the background.

  • 0

    I have been battling with the same problem for few months.

    Have also venu 4 but oneplus 13r.

    No fixes found this far...

  • 0

    same issue with my setup:

    • Garmin Venu 4 45mm @ 17.38 
    • Xiaomi Redmi Note 14 pro+ @ Android 16 / HyperOS 3.0.306
    • Garmin Connect 5.27.3
  • 0

    Same issue here:

    * Garmin Venu 4 45mm
    * Google Pixel 9 Pro

    Call notifications do arrive on the watch, but with a long delay compared to when the phone actually starts ringing (often the call is already over).

    Garmin Connect has all permissions granted and unrestricted background usage.

  • 0

    Please ensure that your phone's OS, the Garmin Connect app, and the Venu 4 are all fully up-to-date. Garmin Connect version 5.29 is currently available, and software version 18.30 is currently rolling out for the Venu 4.

    We'd also recommend reviewing the following support articles to confirm that all notification settings are configured as expected: 

    After updating to the latest versions and reviewing the settings in the articles above, please let us know whether incoming call notifications begin appearing normally. If issues persist, please include your current Garmin Connect version, Venu 4 software version, and whether the behavior occurs with all incoming calls or only under specific conditions. **

  • 0 in reply to Garmin - KS

    Venu 4 18.30
    Garmin Connect 5.29
    Incoming call notifications intermittently stop completely
    Other smart notifications continue working
    Toggling Tone/Vibration under Smart Notifications restores incoming-call alerts temporarily.
    Pixel 7

  • 0 in reply to Garmin - KS
    • Garmin Venu 4 45mm @ 18.30
    • Xiaomi Redmi Note 14 pro+ @ Android 16 / HyperOS 3.0.306
    • Garmin Connect 5.29

    The issue is still the same after updating.

    It's sporadic and I don't know the pattern.

  • 0

    I struggled with incoming call notifications for a long time. In the end, downgrading Garmin Connect to version 15.2 helped. Incoming call notifications have been working perfectly for several months now. This version of GC probably does not fully support the Venu 4, but the notifications work :-)

    Garmin, would you consider bringing the stability of incoming call notifications from version 15.2 back to the latest version?

    Garmin Venu 4 45mm
    Vivo X80 Pro

  • 0 in reply to Garmin - KS

    Thank you to everyone who has provided information so far! It appears that users are experiencing similar behavior across multiple phone models, where incoming call notifications may stop appearing on the watch while other notifications continue functioning normally.

    For anyone experiencing this behavior, please be sure to try the troubleshooting outlined in the support articles previously linked. One setting worth checking in particular is whether the Phone app is enabled within the Notification Access settings in Garmin Connect. You can do so by opening the Connect app and selecting More > Settings > Notifications > App Notifications/Smart Notifications > Ensure Notification Access is enabled and verify that the Phone app is enabled. 

    If the issue persists, please comment on this thread with details regarding your specific situation, including:

    • Watch model and software version
    • Phone model and OS version
    • Garmin Connect app version
    • Whether incoming call notifications fail for all calls or only under certain conditions
    • Any patterns you've noticed that may trigger the behavior
    • Any troubleshooting you've already performed

    We may reach out for additional information to assist with our investigation. For more immediate assistance, please contact your local Garmin Support office directly.