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Sensor not working

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My sensor for garmin Lily active has not been working for several days. I think it stops working after I charge it. It has not been able to capture sleep data for a few days this week and the green light under the watch (sensor?) is  not working. Can you please help? 

  • 0 in reply to Garmin - CF

    Same issue, no matter how many time I toggle the heart rate on/off and switch the watch on/off it doesn't work still.

  • 0 in reply to Garmin - CF

    I am also having this exact same issue and have done everything suggested and still no heart rate/green light. The watch is only 1 week old and this happened after the first charge. I’m going to return it but I don’t have any faith in purchasing another Garmin watch.

  • 0

    My watch just starting have the same issue. After charging, nothing is fixing my heart rate tracking and sleep tracking. Any other tips to follow? I’ve messed with the settings, and turned my watch on/off.

  • 0 in reply to Garmin - CF

    T

    still not working. Toggled on and off and turned watch on and off. Cleaned sensor. Nothing

  • 0 in reply to Garmin - CF

    hi i’m currently experiencing this same problem

  • +1

    Thanks for the continued reports, all. 

    For those who we're working with over email already, please continue to correspond there. 

    If you have not been emailed, and the green LED lights on the back of the watch are not coming on, please contact your local Product Support office so available options can be discussed.

    For North America, the phone number is 800-800-1020. Monday - Friday 7 AM - 7 PM Central.