Sensor not working

Question

My sensor for garmin Lily active has not been working for several days. I think it stops working after I charge it. It has not been able to capture sleep data for a few days this week and the green light under the watch (sensor?) is not working. Can you please help?

Garmin - CF · Accepted Answer

Thanks for the continued reports, all. 
 For those who we're working with over email already, please continue to correspond there. 
 If you have not been emailed, and the green LED lights on the back of the watch are not coming on, please contact your local Product Support office so available options can be discussed. 
 For North America, the phone number is 800-800-1020. Monday - Friday 7 AM - 7 PM Central.

Garmin - CF · Answer

Hi, the green LED lights on the back of the watch read your heart rate and sleep tracking is dependent on this which is why it is not recording. I would recommend trying to toggle the heart rate off/on then power the watch off/on. To turn the heart rate off and on you would press and hold the bottom right button > Settings > Watch Sensors > Wrist Heart Rate. 
 If you have a personal computer you can sync the watch with Garmin Express to see if this helps, you will use the charging cable to plug it in. Here is the download link for Express if you need it: Garmin Express 
 Please update the thread if you are still experiencing issues!

Sensor not working

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