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Can't Connect to App

Hello,

I have the Index Scale and when I try to connect the device in the app, I get to the point where it looks for WiFi, but it never finds any networks at all. I think I managed to get the device connected to my WiFi with the WPS method (I see the Garmin Scale in my connected device list on the router and I can ping it). I also see the device now on connect.garmin.com site under devices. It show that an update is pending.

The scale display just shows the Wrench and the bluetooth symbol. When I connect with the app, it still tries to create a Wifi connection, but it still doesn't find one.

My router is using only 2.4GHz channel 11 and my SSID is less than 8 characters and the password is more than 8.

Does anyone have any suggestions?

0 2356711 over 1 year ago

So I reset my phone and then was able to complete the setup process, but after it finishes, the Scale just shows the Wrench and a flashing WiFi icon. I've tried fully removing and rebooting again, but I get the same thing. Also tried a factory reset.

0 dersascha over 1 year ago

I have exactly the same Problem starts here since i am using an iPhone 14 Pro Max with iOS 16

0 9038992 over 1 year ago

I have exactly the same Problem starts here since i am using an oppo a5s mobile i know my mobile phone is old but working fine

0 2356711 over 1 year ago in reply to 9038992

I could not get the device connected. I started to think the scale couldn't handle the advanced wireless protocols (my newest router is the X89-X that supports wireless 6+). I brought up an old, simple wireless ABG router and voila! It connected properly. This doesn't really help me as I don't intend to revert to older wireless protocols, but at least I identified the problem.

The solution was to buy the new version of the scale.