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Scales not working

I’m wondering if anyone has had the same problem as myself. For some reason my scales will not turn off. The screen has just frozen with the wrench symbol and Bluetooth symbol. I understand the wrench means it’s in the process of setting up, but it also needs the WiFi and ant symbol blinking. But I don’t have the last two. 

to be honest I’ve just had problem with my scales from day one, out the blue it will decide not to recognise me and go into a factory reset on its own. Very annoying.