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Failing to connect

I sent my scale back today due to failure to connect to the servers. Garmin will send me a replacement.

It had been perfectly fine until Garmin fixed the 'failure to connect' that many people were suffering - I think it was around October time. Ever since that fix was done (NTP?) mine refuses. It will only work via my phone hotspot but reconnecting back to my home wifi initially does connect first time, but never afterwards.

I doubt that replacing it will make the slightest difference but at least I could sell it on as 'new in box, unused'.

0 iamjamieg over 4 years ago

Same issue here. Please fix Garmin!

0 TrippyZ over 4 years ago

The replacement came and, as expected, has the same problem. Works via phone hotspot, not via home broadband. I managed to set up a convoluted network with a packet sniffer yesterday so I could capture a good connection (via mobile phone) and a bad connection. I will do some further analysis this week but initial findings were that on the bad connection it sends an NTP query to clock.garmin.com then waits a few seconds for a reply then makes a second attempt. No reply comes.

Testing from a windows laptop I can use w32tm to talk perfectly well with time.windows.com but only occasionally work with clock.garmin.com. A ping is also 150ms via the bad connection.

0 NIL. over 4 years ago

I have same problem today. The index scale connects to the network, but does not send data to the garmin server. I tried to connect the scales to the home wi-fi network, as well as through a mobile phone access point - the result is one, the data is not sent. Garmin please fix it.

0 Richbruton1 over 4 years ago in reply to NIL.

I've the same issue today. It connected yesterday but today it wont upload to server, same X as your photo, not a wifi issue

0 Deevs_ over 4 years ago in reply to Richbruton1

Mine couldn't push my data to Garmin connect this morning. I just tried again and I see my weight on Garmin Connect now. Must be related to the issue this morning where Garmin couldn't connect to Strava.

0 schneeleopard over 4 years ago

Same problem here

0 7304173 over 4 years ago in reply to schneeleopard

Same problem - do you still habe the probelms or des it work now?

0 schneeleopard over 4 years ago in reply to 7304173

It works more or less. Usually I have to step twice on the scale (sometimes more) until the scale sends the data successfully and not ending with an „x“.