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WiFi Password Not Being Accepted During Set-Up

mattspringham
over 6 years ago
My Garmin Index Scale will not connect to my home Wifi network.

During set-up the Garmin connect app prompts me to enter the WPA2 password, which I am definitely entering correctly. It then says the the password is incorrect!?!?

I am using the Virgin Media Hub 3.0.

Can anyone help me please!?

Thanks so much.
  • 0 over 1 year ago

    I have the same problem. I have had my scale for a few years and never really had any problems. Just recently a new software update came and I did that. Now I can't get connected because it says in correct password. It is frustrating.

  • 0 over 1 year ago

    I have the same issue! I have had my scale now for a few years and no real problems. Recently I got a software update on my scale and now I can't connect because it says incorrect password. I have done everything and even chatted with Garmin online, and still no luck. It's very frustrating.

  • 0 over 1 year ago

    The same problem after update to 3.0.xxx

    - can't connect to the HFC Arris router (previously worked fine). 

    - can connect to teh samsung galaxy S22 hot spot

    Already tested with AES , TKIP and open wifi mode - the same result ... wrong password (even with open network!!!)

  • 0 over 1 year ago in reply to bartnutria

    I gave them a call and the man said he would create a ticket to get it looked into. He was hesitant in doing so because it sounded like it would be a lot of work on their end. I think it justifies it because it's their own product that they should be looking into. Did not get a ticket number though as I had to leave because I had a meeting to get to lol. They said they received no calls about this issue and that contributed to his reason and thinking it wasn't software update related (which I guess could still be the case); so maybe if more people gave them a call, informing them about it, it would raise more flags and possibly make them a little more comfortable to look into it.

    Like you, I was able to get it connected to my phone's hotspot.

  • 0 over 1 year ago in reply to bartnutria

    Are you sure both wifi bands are still enabled, 2.4 & 5 ghz?

  • 0 over 1 year ago in reply to PHILZ03

    I think I have only the 5. I can choose to split my bands to have both 5 and 2.4. When I do, I see the message that says this is not recommended. I didn't change anything on my end though. It's been this way for a while. Only when I did the software update did I now have a hard time trying to get connected.

    On a different topic, the engineering used to implement the update is a little excessive. You have to take the batteries out while pressing and holding a button titled "reset." Thinking

  • 0 over 1 year ago in reply to Mark

    Having exactly the same issue after updating the scale today. Wish I'd never got the email explaining how to update it. It was working fine before.

  • 0 over 1 year ago in reply to Rob

    Everybody who is having this issue after the update needs to call in. I think I was the first one to call in and the guy had doubts that the update had anything to do with it. He said something along the lines of "this isn't a known issue. I've never heard of this before." Granted, this was a day after the update so it would make sense. The more people who call in will help bring this issue to light.

  • 0 over 1 year ago in reply to Mark

    What's the number mate I will give them a bell tomorrow?

  • 0 over 1 year ago in reply to Rob

    U.S. 913-397-0872 or 1-800-800-1020

    Canada 1-866-429-9296