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Scale not registering - Body Fat %, Water %, Muscle Mass & Bone Mass

I've just bought the Index Scale, which by some stroke of luck unlike some others I had no problem linking to my Connect account.

The problem I am having is that the scale is not registering any of the metrics for Body Fat %, Water %, Muscle Mass & Bone Mass. Regardless of where I stand on the scale all I am getting is the Weight & BMI

The Weight & BMI is being uploaded to Connect, however the other metrics don't appear there either.

Although I don't believe it's a Garmin Connect issue, I've tried numerous resets & reconnects using both WPS & GCM set-ups without success in getting the additional metrics.

The scale is running F\W 2.50.0.0, although it was running 2.40.0.0 when I first got it and had some difficulty in getting the F/W to update, but got there in the end.

Is anyone else having issues where the above metrics are not being recorded?

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0 jkstraw over 8 years ago

While I am having issues - my initial setup went well (just as yours) and I had the same issue. Mine was caused by having a link between GC and MyFitnessPal. My first weigh in updated GC with only my weight - having since removed the Garmin app from MFP and doing a weigh in, all stats sync now.

0 hotdogpartysausage over 8 years ago

Hi, Thanks for the info. Unfortunately I don't have a link to MyFitnessPal.
The weird thing is the data isn't displayed on the scale when I take a measurement either. I'm Wondering if I've got a faulty scale

0 eggy78 over 8 years ago

Hi, Thanks for the info. Unfortunately I don't have a link to MyFitnessPal.
The weird thing is the data isn't displayed on the scale when I take a measurement either. I'm Wondering if I've got a faulty scale

I had this and found it really helped if I took my socks (and shoes) off. The first time I had weighed myself, I had been wearing shoes and socks for a while, so I think my socks were conductive enough to get those measurements. When I tried the next morning, it seemed like the socks were dry enough that it couldn't do that part of the weigh-in.

0 Rayburn_ over 8 years ago

I had this and found it really helped if I took my socks (and shoes) off. The first time I had weighed myself, I had been wearing shoes and socks for a while, so I think my socks were conductive enough to get those measurements. When I tried the next morning, it seemed like the socks were dry enough that it couldn't do that part of the weigh-in.

Yeah, being barefoot is essential for accurate readings, similar thing happened to me

0 hotdogpartysausage over 8 years ago

Thanks again for the tips. Unfortunately all the measurements I've taken so far have been without shoes & socks. Maybe I've just got a faulty scale. I've submitted a support request to see what Garmin themselves can come with.
If there's any more suggestions out there keep them rolling in.

0 BarryTwatt over 8 years ago

Stand on it for longer. At least until your name flashes.

0 stanislas.hubeaux over 8 years ago

Hi,

By any chance, have you found a solution to your problem? Indeed, I am facing the same issue and would be very interested if you have a solution. Thank you in advance

0 adammiarka over 8 years ago

My problem with the Index (outside of not syncing with MyFitnessPal) is that although my weight seems to be recorded correctly, the other measurements have not changed. So BF% has stayed at 25.5% for 5 days in a row. Same with body water, bone mass, etc.

0 peakrodent over 8 years ago

Mine stayed the same for 4 days and then changed today! BF went from 15.6 to 11.5!!!

0 adammiarka over 8 years ago

Mine stayed the same for 4 days and then changed today! BF went from 15.6 to 11.5!!!

Stop working out so hard! :D