Hi,
Are you using Cloudflare DNS (1.1.1.1) on your network?
TL;DR: Index Scale, for unknown reason, does not work with Cloudflare DNS server.
Today I was debugging a similar connectivity issue. My Index…
I was having issues connecting to WIFI with my phone (a Samsung Note8). I tried using my Samsung Galaxy Tab S4 and it worked immediately. In my phone the Garmin Connect app still says that the WIFI setup…
Got a scale yesterday for Christmas and have spent too much of the holidays trying to get it connected. I gave up on the iPhone setup and used ant+ and a manual network setup to get as far as I have,…
Try connecting to your mobile hotspot on your phome. Make sure you turn off wifi in your phone so that you’re using mobile data. This worked for me after my Index stopped connecting to my wifi network after using it for 2 years. I can see my wifi network during set up if I move the Index around in different orientation but then it will not recognize my password. Weird. I tried the mobile hotspot solution instead and it works but that means i have to turn on my hotspot everytme i use the Index.
For me it was my fitness pal! Thanks guys. I got connected to my scales firstly a few months ago now and I’ve just had a broadband upgrade to fibre and after trying to reset and reconnect I managed to get connected to the new network but it would get rid of that wrench symbol so I simply disconnected my fitness pal from my garmin connect app and it has connected straight away. I’m sure you can connect to my fitness pal afterwards and the WiFi should still connnet.
You saved my day! After wasting over one hour of my time I stumbled over your post and gave it a try. Instead of using my Nexus 5x I used my Nexus 9 (Tablet) and as in your case it worked in the first try.
The best is it works now with the untouched Guest Wifi SSID and Password!
Thx again.
I have this same problem, it would be nice to get this fixed as I really don't like using or trust the Comcast DNS from a selling my data perspective.
I use the Index scale for 2 years now, all of a suddent 10 days ago it stopped working. It does not connect to Wifi.
I ahve been trying for the last 10 days to get it to connect, I have tried 2 different routers, and I have activated the guest network without a password, even tried the mobile hotspot.
NOTHING WORKS.
Worse that junk - I have had it with Garmin.
Why can;t they get the scale to connect to the phone via bluetooith and transfer the data like this?
Is there any othe scalle in the amrket that will work with Garmin Connect (or any other app that will appily transfer the data to Garmin connect)?
That's a really weird issue... But as you said, I changed my DNS resolver to Google's or my ISP's and everything worked...
I started having this issue after moving and getting Verizon's new router (white modern looking one.) After turning off SON and DFS channels ( I think SON is what did it), I was able to connect successfully.
Settings link: www.verizon.com/.../routermanagement