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Unable to pair phone after update

The latest update failed to install without turning off GPS, as well as phone pairing. After updating, I've been unable to pair my phone to the Edge Explore.

I've repeatedly tried to turn off Bluetooth on both my phone, and the Edge; reboot both; enable Bluetooth again, and attempt to pair, and nothing.

Anyone have a similar experience?

Pretty much every update since I've purchased this device has been a chore; but this one takes the cake.

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0 robkooij556 over 4 years ago

Same problem here done everything still no conection.

0 PHILVANTWO over 4 years ago in reply to robkooij556

Same here, I foolishly updated mine and now it won't connect to my phone. What a useless company garmin are.

0 asmcdaniel over 4 years ago

After the update to FW 5.0, I had to pair my android phone to the Edge Explore again. This process worked for me.

I used the EE menu to forget the phone.

Menu > Connected Features > Smartphone > Forget Phone

Then I started the Connect Mobile App and searched for the EE.

Menu > Garmin Devices >Add Device.

0 1803528 over 4 years ago in reply to asmcdaniel

Yeah, that didn't work for me. Turned out my phone paired on its own (like it should), so I had to delete the Edge from my phone's BT

0 1803528 over 4 years ago in reply to PHILVANTWO

Took me days to sort out but: go into your phones BT pairings, delete the pairing to the Edge, then do everything thru the Garmin, and Garmin app ... Then call Garmin out on their BS

0 1803528 over 4 years ago in reply to PHILVANTWO

Took me days to sort out but: go into your phones BT pairings, delete the pairing to the Edge, then do everything thru the Garmin, and Garmin app ... Then call Garmin out on their BS

0 1803528 over 4 years ago in reply to robkooij556

Took me days to sort out but: go into your phones BT pairings, delete the pairing to the Edge, then do everything thru the Garmin, and Garmin app ... Then call Garmin out on their BS